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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
B) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
D) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number

2. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
B) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C) Create an orchestration plan and define a scenario for each top product offer
D) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

3. A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A) Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
B) Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
C) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
D) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

4. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Quote and quote line items records
B) Commercial and technical product configurations
C) Fulfillment request and fulfillment request line records
D) Assets and inventory item records
E) Order and order item details

5. UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A) Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
B) Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
C) Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
D) Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

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