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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A) Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
B) Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
C) Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
D) Identify the business rules need to be implemented for creation and fulfillment of bulk orders.

2. Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A) User, Person Account, Billing Account, Service Account, Contacts, Assets.
B) User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C) Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
D) User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

3. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Ensure platform Events mode is enabled for Order Management
B) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
C) Split Line Items in the same order before submitting the order and request an increase to order size limits
D) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

4. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Bundle the similar product together to reduce the volume
B) Mark the orderable flag on the legacy system to false so that they cannot be used.
C) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
D) Make use of object types and attributes to better handle scalability using EPC functionality.

5. United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A) Disconnect and New order
B) Apply Promotion
C) Modify Order
D) Change of Plan

Solutions: