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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios
- Salesforce Public Sector Solutions product positioning
- Government and Public Sector industry fundamentals
|
| Topic 2: Implementation Considerations | 20% | - Data migration considerations
- User adoption strategies
- Integration patterns for government systems
- Security and compliance requirements
|
| Topic 3: Government Community Cloud | 20% | - Case management for government
- Constituent engagement features
- Permitting and licensing capabilities
- GCC features and capabilities
|
| Topic 4: Public Sector Data Model | 20% | - Permit and license object relationships
- Constituent and household data model
- Case and investigation management
- Service territory and location-based services
|
| Topic 5: Best Practices and Governance | 10% | - Accessibility and compliance standards
- Public sector implementation best practices
- Performance optimization
|
| Topic 6: Configuration and Customization | 15% | - Workflow and approval processes
- Constituent engagement portal configuration
- Reporting and analytics for public sector
- Lightning Experience customization
|
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A county wants every new permit application to automatically generate a standard set of review tasks. However, if the application is marked as an emergency, several additional tasks should also be created immediately. Which solution is the most maintainable?
A) Require reviewers to manually create additional tasks
B) Build two completely separate application objects
C) Use Flow to launch different Action Plan Templates based on application attributes
D) Create multiple validation rules for each emergency task
2. A permitting agency wants inspectors to complete inspections in areas with unreliable internet connectivity. Inspection results should synchronize automatically when a connection becomes available. Which Salesforce capability best supports this requirement?
A) Email-to-Case
B) Salesforce Scheduler
C) Reports and Dashboards
D) Salesforce Mobile App with Field Service Mobile offline capability
3. Which three require set up to configure a License Authorization?
A) Regulatory Authorization Type
B) Inspection Type
C) Business Profile
D) Business Type
E) Regulatory Authority
4. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system.
The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?
A) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
B) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
C) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
D) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply
5. The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?
A) Utilize the 'Business License Application' object to capture the details
B) Utilize the 'Funding Program Request' object to capture the details
C) Utilize the 'Funding Request' object to capture the details
D) Utilize the 'Funding Program' object to capture the details
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A,C,E | Question # 4 Answer: A | Question # 5 Answer: D |