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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.

A) Execution of logic in an external system
B) Complex scenarios requiring business logic
C) Addition of extension fields
D) Screen adaptations for user interfaces

2. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

A) Catalogs
B) Folders
C) Types
D) Categories

3. Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.

A) Ability to manage and track inbound deliveries
B) Reduce compliance costs and recalls
C) Efficient procurement of components to build subassemblies
D) Accelerate time to market
E) Increase revenue from new products

4. Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.

A) Terms of service
B) Other consent management
C) Push notification
D) Communication consent
E) Privacy policy

5. You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

A) Create custom logic to enhance SAP standard logic.
B) Add custom fields to the SAP standard fields.
C) Create a new UI as an SAP Fiori app.
D) Append a new structure into an SAP standard table.

Solutions: