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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
SAP Customer Data Solutions11-20%- Customer Data Platform (Unification and Segmentation)
- Customer Data Cloud (Identity and Consent)
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Marketing automation strategies
- Customer segmentation
- Campaign management
The Intelligent Enterprise<=10%- SAP Business Suite Strategy
- Understanding SAP's End-to-End Business Processes
Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles
Extensibility in SAP CX Solutions11-20%- Low-code/No-code development (SAP Build)
- Side-by-side extensibility using SAP BTP
- In-app extensibility
SAP Sales Cloud and SAP Service Cloud11-20%- Sales process configuration
- Service ticket workflows
- Integration with back-end systems
SAP Integration Suite11-20%- Open Connectors
- API Management
- Cloud Integration capabilities
- Integration strategy and architecture
SAP Commerce Cloud11-20%- Order management
- Commerce solution architecture
- Storefront and catalog management

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.

A) Warehouse management
B) Customer consent management
C) Lead management
D) Supplier contract management
E) Campaign management


2. What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.

A) To implement consent flows for GDPR compliance
B) To help gather critical information about your users
C) To store information securely and leverage it
D) To offer tools for building a trust-based relationship with your users
E) To perform delegated admin actions


3. You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.

A) Plan
B) Source
C) Manufacture
D) Sell
E) Deliver


4. Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

A) Improve trust level of master data
B) Ensure high quality of master data across all applications
C) Out of the box integrations provided to cloud solutions from SAP
D) Central integration point for master data


5. You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.

A) Create a data source.
B) Design an SAP HANA view.
C) Run real-time queries to external databases.
D) Create a custom key figure.
E) Design a report view.


Solutions:

Question # 1
Answer: B,C,E
Question # 2
Answer: B,C,D
Question # 3
Answer: A,C,D
Question # 4
Answer: A,B
Question # 5
Answer: A,D,E

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