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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Omniscripts and embed the license fee logic using triggered flows
B) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
C) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
D) Application form using Omniscripts and embed the license fee logic using integration procedures

2. A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A) Configure Action Plans on Cases and Permits
B) Link Inspections and Visits to Permit Applications
C) Link Cases to Permits
D) Configure Inspections and Visits
E) Set up Business Rules Engine (BRE) to determine Complaint validity.

3. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

A) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
B) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.
C) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
D) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply

4. A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

A) Emergency Requests Overview
B) Global Emergency View
C) Emergency Hotspots
D) Visits

5. What are two possible use-cases for a FlexCard?

A) A widget to aggregate complex data models for quick-glance information
B) A homepage widget to quickly launch common processes.
C) A widget to perform in-line edits and calculations within a table quickly
D) A widget to ask multiple pages of questions in the application form

Solutions: