Exam Name: IBM Information Management Front End Tools and Processes
Certification Provider: IBM
Corresponding Certification: IBM Certified Specialist
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Instant Download IBM : C2090-045
Check Updated on: Sep 11, 2026
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IBM C2090-045 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: General Knowledge | 10% | - Information Management product basics - Customer entitlement and licensing |
| Topic 2: Support Tools | 35% | - IBM Support Assistant - RETAIN system commands and records - CCWIN usage and navigation - Flash and product support resources - Technote and CAST database |
| Topic 3: Service Processes & Standards | 25% | - Problem diagnosis and resolution steps - Service given codes and metrics - CRF and DCF documentation - APAR and fix handling |
| Topic 4: PMR Management & Workflow | 30% | - FastPath and escalation rules - OneTeam support model - PMR ownership and tracking - Transfer between Front End and Back End |
IBM Information Management Front End Tools and Processes Sample Questions:
Which version of VMWare can be installed on your local Windows machine?
- A. VMWare Client
- B. VMWare Database
- C. VMWare Thinkpad
- D. VMWare Server
How can a CRF be changed when incorrect/missing information is found?
- A. Contact the CRF owner and have them change the CRF.
- B. Everyone can change a CRF using RETAIN.
- C. Everyone can change a CRF using CCWIN.
- D. Contact the Duty Manager to change the CRF.
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?
- A. Self Sufficiency
- B. Total Turn around time
- C. Response Time
- D. Last Service Given days
A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?
- A. 19
- B. 69
- C. 59
- D. 89
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