[Oct-2021] Dumps Brief Outline Of The C-C4H520-02 Exam - ExamcollectionPass
C-C4H520-02 Training & Certification Get Latest SAP Certified Application Associate
NEW QUESTION 10
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Send again
- B. Request Change
- C. Request New Entry
- D. Revoke
Answer: B
NEW QUESTION 11
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Moment-Set is not created / configured
- B. Business Partner not created
- C. Equipment broken
- D. Item overdue
Answer: A
NEW QUESTION 12
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ibase
- B. Service Request
- C. Sales Order
- D. Ticket
Answer: D
NEW QUESTION 13
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By opening the Service assignments.
- B. By Setting the relevant workflow step
- C. By navigating to the address on the Service assignments.
- D. By adding a checklist
Answer: B
NEW QUESTION 14
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Company specific configuration is applied to one database
- B. Account specific configuration is applied to one database
- C. Company specific configuration is applied to all databases
- D. Account specific configuration is applied to all databases
Answer: A,D
NEW QUESTION 15
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Enable business rule
- B. Assign correct CRUD to user group
Answer: A,B
NEW QUESTION 16
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Mobile-Self Service
- B. Automated Scheduling
- C. Service Level Agreement
- D. Ticket Routing rules
Answer: A,B
NEW QUESTION 17
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Activity
- B. Service Call
- C. Service Contract
- D. Equipment
- E. Business Partner
Answer: C,D,E
NEW QUESTION 18
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Work
- B. Travel
- C. Open
- D. Accepted
Answer: C
NEW QUESTION 19
What is mandatory to fill when creating a smart form? Choose the correct answer.
- A. Category
- B. Label
- C. Revision
- D. Version
Answer: A
NEW QUESTION 20
What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.
- A. Query
- B. Object Type
- C. Sample Chart
- D. DTO (Data Transfer Object)
Answer: A,D
NEW QUESTION 21
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Service Call
- B. Smartform
- C. Business Partner
- D. Checkout Report
Answer: B,D
NEW QUESTION 22
What is the main use case of smatforms? Choose the correct answer.
- A. Provide a Script for service execution
- B. Capture customer feedback
- C. Generate a list of service team availability
- D. Provide Smart Progress Feedback to the Dispatcher
Answer: A
NEW QUESTION 23
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must release the assignment
- B. The Dispatcher must approve the assignment
- C. The technician must release the assignment
- D. The technician must approve the assignment
Answer: A
NEW QUESTION 24
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Approve Efforts
- B. Create Equipment
- C. Assign Technicians
- D. Update contacts
Answer: A,C
NEW QUESTION 25
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Hardware redundancy control
- B. Outage Protection
- C. SSL-Encrypted cloud communication
- D. Sophisticated Cloud Service Firewall
Answer: C,D
NEW QUESTION 26
As an administrator,which actions you can take on the time and material journal tab? Note: There are 3 correct answers to this question.
- A. Approve
- B. Release
- C. Delete
- D. Review
- E. Close
Answer: A,C,D
NEW QUESTION 27
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. End Customer
- B. BackOffice Administrator
- C. Field Coordinator
- D. Service Engineer
Answer: B
NEW QUESTION 28
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The dispatcher needs to release the assignment
- B. The activity has to be assigned to the technician
- C. The service call needs to be assigned
- D. The activity needs to be in status finished
Answer: A,B
NEW QUESTION 29
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Efforts page
- B. Create a follow up activity from the Expenses page
- C. Create a follow up activity from the Smart form page
- D. Create a follow up activity from within the Service call.
Answer: D
NEW QUESTION 30
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
- A. Enable data validation
- B. Export
- C. Choose Data update option
- D. Generate sample upload file
Answer: C,D
NEW QUESTION 31
What are activities done by the crowd owner? Note: There are 3 correct answers to this question.
- A. Check skills and certifications
- B. Plan service calls
- C. Check and approve partner documents
- D. Accept service calls
- E. Review partner details
Answer: A,C,E
NEW QUESTION 32
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field Service Management Crowd Service
- B. SAP Field service management company
- C. SAP Field service management Customer Self-Service
- D. SAP Field Service management Account Service
Answer: A
NEW QUESTION 33
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