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Salesforce Certified B2B Solution Architect Sample Questions:

1. UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers

A) Customer Community with Live Agent
B) Customer Community with ability to create a new support Case
C) Omni-Channel with defined presence, routing configurations, and Service Channels
D) Experience Cloud, web-to-case, and a CTI integration
E) CTI adaptor with Omni-Channel integration

2. A Solution Architect is presenting a design for the Phase 1rollout of a B2B multi-cloud solution that includes CPQ and B2B Commerce using the CPQ B2B Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design.
Further, the business wants the Solution Architect to find a way to map discounts and promotions in 828 Commerce to CPQ pricing and add that to the Phase 1 deliverables.
Which two responses should a Solution Architect present to the stakeholder s?
Choose 2 answers

A) Map the discounts and promotions to Additional Discounts field on the quote Int. However, we would need to ensure thatthe price rules do not run for quotes originated from B2B Commerce unless there is a specific business need.
B) Product Images and SCO data are B2B Commerce specific metadata. It is recommended to keep them only in 828 Commerce, and not push to CPQ.
C) Map the product images from B2B Commerce to CPQ, by passing the URL of theimage File from CC Product to Product2 object. SEO data sync will require additional customization and it is recommended for Phase 2.
D) There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately. without syncing to CPQ.

3. Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

A) Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
B) Make internal organization-wide defaults Public Read Only to create external visibility.
C) Enable External Sharing Model to create external organization-wide defaults.
D) Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.

4. Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC's DevOps setup?

A) Set up a source control based development process that's understood and followed by administrators and developers.
B) Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.
C) Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.
D) Make sure the developers all have access to the CLI so that they can package andpush their changes to the next environment.

5. AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

A) Provide training and enablement for end users and admins prior to go live.
B) Migrate all historical payment methods from the homegrown system.
C) Compare invoices as produced in both systems to ensure customer invokes are as expected.
D) Create a release and change management process to incorporate feedback and fix issues.
E) Utilize the standard user adoption reports and dashboards to track invoice data.

Solutions: