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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

A) Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
B) Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
C) Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
D) Give Sales Cloud license to the Field Service team to view Order and Order Item data.

2. Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

A) Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
B) It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
C) Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
D) Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.

3. Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A) Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
B) Stop creating leads in Sales Cloud for abandoned carts.
C) Createan opportunity when a customer clicks a cross-sell or upsell email link.
D) Set up lead nurturing with Marketing Cloud and automate emails through journeys.
E) Put all leads from the abandoned carts in a queue.

4. Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloudfor customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The applicationisexpected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A) B2B Commerce Order Object
B) Salesforce Custom Object
C) Salesforce Order Object
D) In the ERP Order Object

5. Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?

A) Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
B) Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.
C) Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.
D) Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.

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