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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Default notification preferences
B) Default communication preferences
C) Product and category filtering
D) Default timezone
E) Service request links
F) Default chat channel preferences
G) Knowledge management language locales
H) Knowledge management article links

2. Which four statements are correct about hotkeys for Action Commands?

A) They have default values.
B) They can all be modified.
C) They allow a user to forward a service request.
D) They allow a user to escalate a service request.
E) They allow a user to copy a service request.
F) They can be assigned to a custom action script.

3. Select three correct limits and restrictions when importing data from a file.

A) By default, the import starts immediately after it is activated.
B) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
D) Both create and update operations are available for imported records.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

4. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
B) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
C) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
D) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

5. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" privilege from all the roles for users who have this access.
B) Remove the "delete activities" button from all pages used by the users who have this access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the users of the roles who have the "delete activities" access.

Solutions: