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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)

A) Nortel 1100-series endpoints
B) Avaya K155 endpoints
C) TI-89 Titanium devices
D) Avaya K165/175 endpoints
E) Android smartphones

2. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Resilient
B) Simple
C) Secure
D) Modular
E) Scalable

3. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Cloud Operations Manager
B) Simplified Web Self-Administration
C) Web RTC High Availability
D) Avaya Call Reporting
E) Media Manager

4. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Doing your due diligence with us will buy you sweat equity with IT.
B) In a way, aren't we all on the IT team?
C) Maybe we can help. What's keeping your agents from meeting their goals?
D) Avaya has a long history of placing solutions in the contact-center environment.
E) I've already got everything I need from the IT team, I need to hear it from you!

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