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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

A) Report creation
B) Inbound email processing
C) Supervisor actions
D) Web communications
E) Live monitoring

2. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Doing your due diligence with us will buy you sweat equity with IT.
B) In a way, aren't we all on the IT team?
C) Maybe we can help. What's keeping your agents from meeting their goals?
D) Avaya has a long history of placing solutions in the contact-center environment.
E) I've already got everything I need from the IT team, I need to hear it from you!

3. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Contact Center
B) Avaya IX TM Workforce Engagement Select
C) Avaya IX TM Meetings
D) Avaya Contact Center Select
E) Avaya IX TM Spaces

4. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

A) Basic call recording
B) Real-time agent wallboards and dashboards
C) Complete and searchable call data
D) Integrated video capture for agents and callers
E) Customizable reporting

Solutions: