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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A) The product Service sold has a recurring charge
B) The product services sold will have child features added in the future
C) The product/service sold is high volume, one time billing event, such as a pay per view
D) The Product sold is a device accessory such as phone case
E) The product services sold can undergo future attribute changes

2. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A) Discounts.
B) Adjustment using Context rules
C) Promotions
D) Customizations using CPQ Hooks

3. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use CPQAppHandler Methods
B) Use Digital Commerce APIs
C) Use Cart Based APIs
D) Use EPC APIs

4. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A) Configure the cardinality Min as 1, Max 1 and default as 1
B) Add a Recommendation rule for Product A when bundle B is added
C) Add an Auto Add rule to include product A with bundle B
D) Configure the cardinality Min as 0, Max 1 and default as 1.

5. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Use the Action type from Order items to the Decomposition Relationship Conditions.
B) Implement the router condition logic in the integration layer as callout task
C) Map all relevant information to the Customer Facing Service (CFS)
D) Use action type from fulfillment request lines in the callout condition task
E) Implement the router condition logic within decomposition layer with more conditions.

Solutions: