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NEW QUESTION 41
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. States
- B. OmniStudio Action
- C. Flyout
- D. Custom Style
Answer: A,B
NEW QUESTION 42
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. URL
- B. Event
- C. Navigate
- D. Redirect
Answer: C
NEW QUESTION 43
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?
- A. Use a block element to add these new actions
- B. Add a menue element and Include all the actions
- C. Create a new contact FlexCard for the new actions
- D. Add a flyout to the existing FlexCard
Answer: B
NEW QUESTION 44
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
- A. DataRaptor
- B. Calculation Procedure
- C. OmniStudio Action
- D. Integration Procedure
Answer: A
NEW QUESTION 45
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements?
Choose 3 answers
- A. FlexCards
- B. DataRaptor
- C. OmniScript
- D. OmniStudio Action
- E. Interaction Launcher
Answer: A,B,C
NEW QUESTION 46
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. Calculation Procedure
- B. DataRaptor Load
- C. FlexCards
- D. Integration Procedure
Answer: D
NEW QUESTION 47
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display different actions based on context
- B. Allow customers to enter bill payment information
- C. Display a 360° view of the customer
- D. Guide users through complex processes
Answer: A,C
NEW QUESTION 48
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
- A. Use Multi-select elements in Step 3 for the product list.
- B. Divide Step 2 into two steps, so each task is distinct.
- C. Use an Edit Block in Step 4 to enter payment information.
- D. Remove Step 1 and prefill the account information automatically.
Answer: D
NEW QUESTION 49
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A. Calculation Procedure
- B. DataRaptor Turbo Extract
- C. Integration Procedure
- D. DataRaptor Extract
Answer: B
NEW QUESTION 50
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Multi-select
- B. Formula
- C. Edit Block
- D. Step
- E. Input Block
Answer: B,C,D
NEW QUESTION 51
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. Integration Procedures
- B. Apex REST
- C. DataRaptor
- D. Apex Remote
Answer: A
NEW QUESTION 52
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Transform data
- B. Read and write data to Salesforce
- C. Combine requests into a single response
- D. Read and write data to external systems
Answer: A,B
NEW QUESTION 53
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Try Catch
- B. Conditions
- C. Batch jobs
- D. Chaining
Answer: D
NEW QUESTION 54
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Multiple OmniStudio Actions that invoke separate OmniScripts
- B. Specific FlexCards with Actions for each type of Contact
- C. Single FlexCard with an Action to invoke an OmniScript
- D. Single OmniStudio Action that invokes separate Omniscripts
Answer: A
NEW QUESTION 55
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?
- A. Combine these actions into an Integration Procedure
- B. Add reusable OmniScripts for each step
- C. Add conditional views to the OmniScript
- D. Change DataRaptors to extract single objects
Answer: A
NEW QUESTION 56
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a DataRaptor to retrieve the email address
- B. Add a Set Errors element
- C. Add a Conditional View to the last step
- D. Add a Validation Rule to the Contact object
Answer: B
NEW QUESTION 57
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
- A. DataRaptor Post Action inside Step 2
- B. DataRaptor Post Action between Step 2 and Step 3
- C. Integration Procedure Action inside Step 3
- D. Integration Procedure Action between Step 2 and Step 3
Answer: D
NEW QUESTION 58
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
- A. Lookup
- B. Select
- C. Calculation Action
- D. DataRaptor Extract Action
Answer: A
NEW QUESTION 59
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers
- A. Calculation Matrix
- B. OmniStudio Action
- C. DataRaptor Transform
- D. Calculation Procedure
Answer: A,D
NEW QUESTION 60
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Policies including type, issue date, amount
- B. Terms and Conditions for each policy
- C. Guided troubleshooting process
- D. Customer name, title, phone, email
Answer: A,D
NEW QUESTION 61
In an Integration Procedure, what group element will control whether an individual action executes?
- A. Try-Catch Block
- B. Cache Block
- C. Loop Block
- D. Conditional Block
Answer: D
NEW QUESTION 62
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