Guide (New 2021) Actual Salesforce OmniStudio-Consultant Exam Questions
OmniStudio-Consultant Exam Dumps Pass with Updated 2021 Certified Exam Questions
Salesforce OmniStudio-Consultant Exam Syllabus Topics:
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NEW QUESTION 47
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?
- A. States with conditions to filter by case status
- B. Child FlexCards in a parent FlexCard with the Group By property
- C. flyout with child FlexCards with conditions to filter by case status
- D. A Datatable element with the Group By property
Answer: D
NEW QUESTION 48
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Add Cancel and Save options for the user
- B. Use the Radio Input property for a Step or Block element
- C. Use the Conditional View property on a Step or Block element
- D. Create child OmniScripts for branched flow
Answer: C
NEW QUESTION 49
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Chaining
- B. Batch jobs
- C. Conditions
- D. Try Catch
Answer: A
NEW QUESTION 50
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Multi-select
- B. Formula
- C. Input Block
- D. Step
- E. Edit Block
Answer: B,D,E
NEW QUESTION 51
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Add an address typeahead element to all the OmniScripts.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Use a DataRaptor Transform to standardize the data format.
- D. Create a reusable OmniScript to update address information.
Answer: D
NEW QUESTION 52
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 53
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single FlexCard with an Action to invoke an OmniScript
- C. Single OmniStudio Action that invokes separate Omniscripts
- D. Multiple OmniStudio Actions that invoke separate OmniScripts
Answer: D
NEW QUESTION 54
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?
- A. Add a menue element and Include all the actions
- B. Use a block element to add these new actions
- C. Create a new contact FlexCard for the new actions
- D. Add a flyout to the existing FlexCard
Answer: A
NEW QUESTION 55
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?
- A. It allows developers to create what-if calculations.
- B. It generates sample input and output JSON that can be easily used to build DataRaptors.
- C. It aggregates data elements that have been calculated separately.
- D. It verifies data types in the algebraic calculations of the calculation procedure.
Answer: B
NEW QUESTION 56
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. States
- B. Custom Style
- C. OmniStudio Action
- D. Flyout
Answer: A,C
NEW QUESTION 57
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
- A. Chaining
- B. Batch jobs
- C. Conditions
- D. Try Catch
Answer: A
NEW QUESTION 58
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display a 360° view of the customer
- B. Allow customers to enter bill payment information
- C. Display different actions based on context
- D. Guide users through complex processes
Answer: A,D
NEW QUESTION 59
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Policies including type, issue date, amount
- B. Terms and Conditions for each policy
- C. Customer name, title, phone, email
- D. Guided troubleshooting process
Answer: A,C
NEW QUESTION 60
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Currency
- B. Multi-select
- C. Number
- D. Radio
Answer: A,D
NEW QUESTION 61
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Radio, TypeAhead, and Telephone
- B. Select, TypeAhead, and Number
- C. Checkbox, Geolocation, and Number
- D. Multi-Select. Address, and Telephone
Answer: A
NEW QUESTION 62
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Add more Step elements to create shorter pages.
- B. Pass the process type as an input parameter.
- C. Add more conditional views to branch the OmniScript into logical sections.
- D. Create a specific OmniScript for each business process.
Answer: C
NEW QUESTION 63
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers
- A. Table formatting
- B. User input fields
- C. Text formatting
- D. Links or images
- E. Error conditions
Answer: A,C,D
NEW QUESTION 64
What business problem does DataRaptor solve?
- A. It allows developers to create complex API queries declaratively.
- B. It guides humans through a complex business process.
- C. lt removes the need to code data mappings for data transformations.
- D. It combines multiple steps and processes into a single server call.
Answer: C
NEW QUESTION 65
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
- A. Use a flyout action to display additional information
- B. Put specific fields in a collapsible block
- C. Use a condition to hide data unless specific criteria are met
- D. Use a table or chart to display data
Answer: A,B
NEW QUESTION 66
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. Navigate
- B. Event
- C. URL
- D. Redirect
Answer: A
NEW QUESTION 67
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