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SAP C_C4H410_04 Exam Description:
The “SAP Certified Application Associate – SAP Sales Cloud 2011” certification exam verifies that the candidate possesses fundamental knowledge in SAP Cloud for Customer administration and proven skills in SAP Sales Cloud. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP Sales Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Sales Contracts Quotation and Sales Order Management | Set up contract as follow-on from preceeding document, create a document flow, gather pricing determination.Set up quotation functions, such as, quotation creation, product recommendations, availability to promise, pricing request and follow-up transactions; set up sales order functions, such as order creation, product recommendations, order status updates and follow-up transactions. C4H410 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Sales Planning and Forecasting | Set up sales target plans using various dimensions and create, update and submit forecasts. C4H410 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| User Management and Notification Process | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
| Lead and Opportunity Management | Set up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue scheduling. C4H410 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Reporting | Leverage MS Excel with SAP Sales Cloud reports, and identify different components of custom reports and interactive dashboards. C4H410 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Master Data (Account, Contact, Product, and Pricing) | Define and configure pricing components for internal and external pricing determination, and trigger pricing in sales documents.Define different account groups and contact relationships. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
NEW QUESTION 49
Your customer defines a person who is responsible for checking every SAP Sales Cloud upgrade. Upgrade notifications need to be sent via e-mail to this person. Which of the following steps must you perform in SAP Sales Cloud to set this up?
- A. Assign the IT contact to a business role with Administrator authorizations.
- B. Create a download account on the SAP Support Portal.
- C. Define the IT contact in the Service Control Center.
- D. Define the IT contact in the business configuration scoping.
Answer: C
NEW QUESTION 50
What can you do with extension fields? Note: There are 2 correct Answers to this question.
- A. Add the field to a sales planning dimension.
- B. Add the field to a data source.
- C. Add the field to the access sequence price lists.
- D. Add the field to a form template.
Answer: B,D
NEW QUESTION 51
Which actions can you perform to control the authorizations of a user? Note: There are 2 correct Answers to this question.
- A. Assign work centers.
- B. Maintain attribute sets.
- C. Modify settings in the Access Restrictions tab.
- D. Assign the user to a territory.
Answer: A,C
NEW QUESTION 52
You have enabled offline pricing for SAP Sales Cloud. What price entry field is available for order item entry in the SAP Sales Cloud mobile app?
- A. Freight Price
- B. Estimated Price
- C. Negotiated Price
- D. Gross Price
Answer: B
NEW QUESTION 53
To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct Answers to this question.
- A. Business role
- B. Business user
- C. Work center
- D. Access context
Answer: A,C
NEW QUESTION 54
You would like to create a new product list, based on a required product. Which would be an example of cross-selling?
- A. A product of higher value is proposed for replacement.
- B. An additional product of higher value is proposed.
- C. An additional accessory of the product is proposed.
- D. A product of lower value is proposed for replacement.
Answer: C
NEW QUESTION 55
Which of the following activities do you perform when you create an interactive dashboard? Note:
There are 3 correct Answers to this question.
- A. Define access by business role.
- B. Define chart interaction.
- C. Assign the dashboard to a sales organization.
- D. Identify new key figures for dashboard analysis.
- E. Select report variants.
Answer: A,B,E
NEW QUESTION 56
You want to set up the system to send an e-mail notification every time a contact person is added to an account. Which feature do you use?
- A. Notifications
- B. Workflow rules
- C. Feeds
- D. Web services
Answer: B
NEW QUESTION 57
For which of the following business requirements would you use the Personalization feature? Note: There are
2 correct Answers to this question.
- A. A sales representative wants to modify the screen layout.
- B. A sales manager wants different screen layouts assigned to two different business roles.
- C. An administrator wants to change a standard field label to a new value.
- D. A service manager wants to arrange his ticket queue with Assigned To as the first column.
Answer: A,D
NEW QUESTION 58
Which of the following activities can you perform when you set up territory hierarchies? Note: There are
2 correct Answers to this question.
- A. Set an account for territory override.
- B. Create Multiple Root Hierarchies.
- C. Upload Territory Hierarchy from Excel
- D. Assign an employee responsible for a territory.
Answer: B,C
NEW QUESTION 59
Which characteristics apply to the SAP customer factsheet? Note: There are 2 correct Answers to this question.
- A. A VPN connection is required.
- B. Data is displayed in PDF format.
- C. Editing can be performed directly in the factsheet.
- D. Connection with the Web service in SAP ERP or SAP CRM is invoked.
Answer: B,D
NEW QUESTION 60
Which of the following planning dimensions can you use to set up a sales target plan? Note: There are 3 correct Answers to this question.
- A. Territory
- B. Account
- C. Sales area
- D. Employee
- E. ABC classification
Answer: A,B,C
NEW QUESTION 61
In SAP Sales Cloud, which party roles are provided as standard for an account team? Note: There are 2 correct Answers to this question.
- A. Account contact
- B. Employee responsible - Sales
- C. Account team member
- D. Sales manager
Answer: B
NEW QUESTION 62
Which of the following are characteristics of change projects? Note: There are 3 correct Answers to this question.
- A. Change projects can be created in production systems.
- B. When change projects are created, a copy of the live project is created.
- C. Change projects can only be created in test systems.
- D. Only one active change project can exist in the system at a time.
- E. Multiple change projects can exist at the same time.
Answer: A,B,D
NEW QUESTION 63
What happens during the lead aging notification process? Note: There are 2 correct answers to this question.
- A. The manager of the sales representative receives the notification.
- B. A new high-priority notification is triggered after the first notification expires.
- C. The sales representative of the lead receives the notification.
- D. By default, the priority for the notification is set to high.
Answer: A,D
NEW QUESTION 64
You want to launch the SAP ERP customer cockpit from an SAP Sales Cloud account to view transactions in SAP ERR Which of the following integration approaches support this requirement?
- A. Mashup
- B. SOAP A2X service
- C. REST A2X service
- D. SAPUI5 widget
Answer: A
NEW QUESTION 65
You need to configure sales phases during fine-tuning, but the activity is in read-only mode. What is the reason for this?
- A. The fine-tuning activity is NOT assigned to the user.
- B. The fine-tuning activity is NOT added to the project.
- C. The fine-tuning activity has already been configured.
- D. The fine-tuning activity is NOT open for configuration.
Answer: B
NEW QUESTION 66
You want to automate the update of a particular field in an opportunity, based on a set of conditions.
Which feature do you use?
- A. Notification
- B. Access restrictions
- C. Personalization
- D. Workflow rules
Answer: D
NEW QUESTION 67
Which of the following activity types can you assign in the sales assistant within fine-tuning in SAP Sales Cloud? Note: There are 3 correct Answers to this question.
- A. E-mail
- B. Quotation
- C. Phone call
- D. Visit
- E. Task
Answer: C,D,E
NEW QUESTION 68
Which of the following attributes within an opportunity can you use to create a forecast? Note: There are 2 correct Answers to this question.
- A. Item revenue
- B. Total contract value
- C. Weighted revenue
- D. Expected revenue
Answer: C,D
NEW QUESTION 69
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