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NEW QUESTION 35
Universal Containers wants to associate some contacts with more than one account (e.g., a contact in an employee of one account and on the boards of several other accounts). Which solution should a consultant recommend to meet this requirement?
- A. Add the contact to the partners related list on the second account.
- B. Associate the contact to other accounts using a custom lookup field.
- C. Clone the contact record and add it to the second account.
- D. Enable contacts to multiple accounts feature.
Answer: A
NEW QUESTION 36
When custom fiscal year is enabled, which two statements apply? (Choose two.)
- A. The custom fiscal year automatically updates product schedules.
- B. The custom fiscal year must be defined manually.
- C. The defined custom fiscal year only affects forecasts.
- D. The custom fiscal year setting cannot be disabled.
Answer: B,D
NEW QUESTION 37
Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection. Which mobile solution is appropriate for the Universal Containers' sales team?
- A. SalesforceA App
- B. Salesforce Mobile app
- C. Custom hybrid App
- D. Salesforce Touch App
Answer: B
NEW QUESTION 38
Universal Containers is moving from a legacy customer relationship management (CRM) system to Salesforce Sales Cloud. What should a consultant recommend to ensure a successful implementation?
- A. Review the current system with all levels of users to understand their requirements.
- B. Review the current system and configure Sales Cloud to work in the same way.
- C. Review the current system with executive management to understand their requirements.
- D. Review the current system with IT management to understand their requirements.
Answer: A
NEW QUESTION 39
Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy. Which solution should a consultant recommend to meet this requirement?
- A. Use Apex to update a custom field on the parent account with the total value of open opportunities form the child accounts.
- B. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
- C. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.
- D. Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.
Answer: A
NEW QUESTION 40
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics ( e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? Choose two answers.
- A. Create a report filtering for the desired criteria and individuals subscribe to the report.
- B. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- C. Define a workflow rule and email task that is triggered when key fields are updated to new values.
- D. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
Answer: A,D
NEW QUESTION 41
Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products.
Which two actions prevent a sales representative from adding these products to opportunities if they are NOT certified to sell them?
Choose two answers.
- A. Use a separate price book for the products requiring certification and only share the price book to users who are certified.
- B. Use a validation rule on opportunity products to prevent them from adding products marked as required certification if they are NOT certified.
- C. Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.
- D. Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.
Answer: A,B
NEW QUESTION 42
The members of an opportunity team at Universal Containers are working together to close an opportunity.
The sales engineer on the team is having trouble keeping up with the active quote. How can the sales engineer identify the opportunity's active quote?
- A. Reference synced quote history on the opportunity.
- B. Reference the synced quote field on the opportunity record.
- C. Reference the last modified date on the quotes.
- D. Follow the opportunities' quotes in Chatter.
Answer: B
NEW QUESTION 43
Which two actions can be completed with a workflow field update? (Choose two.)
- A. Select a formula field for a field update.
- B. Change the record type of a record.
- C. Apply a specific value to a field.
- D. Update the value of a field on a child object.
Answer: B,C
NEW QUESTION 44
A consultant has created a custom formula field on Opportunity that multiples the Opportunity Amount by the Account's Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?
- A. The Opportunity currency
- B. The Corporate currency
- C. The Account currency
- D. The User currency
Answer: D
NEW QUESTION 45
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? Choose two answers.
- A. Completeness of records entered into the new system
- B. Number of neglected opportunities over time by role
- C. Overall effectiveness of mass email campaigns
- D. Number of reports exported to Excel for analysis
Answer: A,B
NEW QUESTION 46
A premier customer for Universal Containers needs access to confidential product roadmap information. Which two steps should a sales representative take to securely send this information using content delivery? (Choose two.)
- A. Remove access to content after a specified date.
- B. Require the customer to enter a password to view the content.
- C. Require the recipient to log into Salesforce to access the content.
- D. Require the customer to enter a security token to download the content.
Answer: A,B
NEW QUESTION 47
Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
What feature meets this requirement?
- A. Workflow Field Update
- B. Assignment Rules
- C. Case Escalation Rules
- D. Case Team Routing
Answer: B
NEW QUESTION 48
Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange rate was different?
- A. Converted amounts are based onexchange rates that use the oldest entry.
- B. Converted amounts are based on the exchange rates entered in the opportunity.
- C. Converted amounts are based on exchange rates that use the current entry.
- D. Converted amounts are based on the historical exchange rate associated with the close date.
Answer: D
NEW QUESTION 49
Which two benefits are realized when using Lightning Email Content Delivery instead of sending attachment outside of Salesforce? (Choose two.)
- A. Create password-protected documents.
- B. Ability to remove permissions to view/download.
- C. View the amount of times the file has been downloaded.
- D. Documents are stored in Salesforce Files.
Answer: A,C
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=content_delivery_about.htm&type=5
NEW QUESTION 50
Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements?
Choose two answers.
- A. Assign 0% probability to the first sales stage.
- B. Configure the first stage with the omitted forecast category.
- C. Override the forecast to be 0$ for first stage opportunities.
- D. Instruct sales users to enter 0$ for the opportunity amount.
Answer: A,B
NEW QUESTION 51
A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What are two possible reasons for this? (Choose two.)
- A. The record type does not have an associated page layout.
- B. The record type has not been set as the default record type.
- C. The record type has not been activated.
- D. The record type has not been added to the sales user profile.
Answer: C,D
NEW QUESTION 52
A premier customer for Universal Containers needs access to confidential product roadmap information.
Which two steps should a sales representative take to securely send this information using content delivery?
Choose two answers.
- A. Remove access to content after a specified date.
- B. Require the customer to enter a password to view the content.
- C. Require the recipient to log into Salesforce to access the content.
- D. Require the customer to enter a security token to download the content.
Answer: A,B
NEW QUESTION 53
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