[Nov-2021] Community-Cloud-Consultant Dumps Full Questions - Salesforce Community Cloud Exam Study Guide
Exam Questions and Answers for Community-Cloud-Consultant Study Guide
NEW QUESTION 121
Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website. The following requirements must be met:
- Use the Standard Component on the home page.
- Logged-in users should be able to see their rank.
- Show the top five Community users in the leaderboard.
Which three steps should a Salesforce Admin take to fulfill these requirements?
Choose 3 answers.
- A. Drag the Reputation Leaderboard Component to the Community page inCommunity Management.
- B. Enable setup and display of the Reputation Levels option and configure Reputation in Community Management.
- C. Drag the Reputation Leaderboard Component to the Community page in Site.com.
- D. Select the Show User Rank checkbox for the component in the property editor.
- E. Set the number of users to 5 in the property editor for the component.
Answer: B,D,E
NEW QUESTION 122
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records.
Which three actions should the Community Cloud consultant take to solve this issue? (Choose three.)
- A. Add an HTML component with a link to the Store Locations Community page.
- B. Add the Store Locations object pages to the Community navigation.
- C. Define the Store Locations object in the Global Search Results component.
- D. Enable Read access on the user profile to the Store Locations object.
- E. Associate a tab to the Store Locations object.
Answer: C,E
NEW QUESTION 123
The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens?
Select one or more of the following:
- A. Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category
- B. Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles
- C. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic
- D. Ask the lab to assign this topic to all articles as part of their quality control process before publishing
Answer: C
NEW QUESTION 124
How can you launch a support community with live chat, click to call, and case creation form?
- A. Configure Live Agent in the Salesforce org.
- B. Set up Live Agent in Community Management.
- C. Add a custom Live Agent Lightning component.
- D. Enable Live Agent in Community Settings.
Answer: C
NEW QUESTION 125
Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community, in which customer and partner users are community members
- Partner users help Universal Containers by adding or resolving cases for their customers within the Community
- Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects
- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers Which licence type should a Salesforce Administrator use for these Partner users?
Select one or more of the following:
- A. Employee Community licence
- B. Customer Community Plus licence
- C. Partner Community licence
- D. Customer Community licence
Answer: C
NEW QUESTION 126
Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate. Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?
Select one or more of the following:
- A. Community Builder
- B. Content Targeting
- C. Language Selector
- D. Translation Workbench
Answer: C
NEW QUESTION 127
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company's administrator meet these requirements?
- A. Create a public community for the Knowledge Base, and let current customers register products in private community
- B. Create a public community for the Knowledge Base, and let current customers sign in to register products
- C. Create a private community for the Knowledge Base, and let all customers register themselves
- D. Create a public community for the Knowledge Base, and let current customers register products
Answer: B
NEW QUESTION 128
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content.
How should the Administrator render advertising content in the Community?
- A. Configure CMS Connect to pull content from the CMS.
- B. Download and install the Community Content package from the AppExchange.
- C. Build a custom integration point between the CMS and the Community.
- D. Use Process Builder to import content from the CMS on a periodic basis.
Answer: A
NEW QUESTION 129
Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will be members of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
- A. Enable super user access for customer users
- B. Create a sharing set on the case object
- C. Set up delegated admin access for customer users
- D. Select the community user visibility checkbox
Answer: A,D
NEW QUESTION 130
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
- A. Configure Files Connect and include the external object in the global search
- B. Configure Salesforce Connect and define the required external objects
- C. Used the standard files component and define the third-party billing system as a source
- D. Create a custom lightning component to display the information in an iframe
Answer: A
NEW QUESTION 131
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.
Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer
- A. Drag and drop the Reputation Leaderboard component onto the home page
- B. Add a generic component and name it Leaderboard
- C. Enable Chatter for the Customer Service Napili Community
- D. Create a custom Lightning component and add it to the home page
Answer: A
NEW QUESTION 132
Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfil these requirements?
- A. Build a custom Visualforce project space and control access through sharing
- B. Create unlisted groups and add project records to the group
- C. Use custom objects, record feeds, and control access through sharing
- D. Add private groups and add project records to the group
Answer: D
NEW QUESTION 133
Universal Containers needs a Community for distributors who manage their sales with the following requirements: * Each distributor has multiple users. * Users within the same distributor should be able to talk with each other. * Users should NOT be able to talk with users from other distributors. * The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?
- A. Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility
- B. Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users
- C. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private
- D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private
Answer: B
NEW QUESTION 134
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
- A. Users with the Customer Community Plus license.
- B. Users with the High-Volume Customer Portal license.
- C. Users with the Customer Community license.
- D. Users with the Customer Community Login license.
Answer: A
NEW QUESTION 135
Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: * users Profile has Read Access on the Work Orders Object * Users Profile has a tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?
- A. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
- B. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
- C. Verify that the Work Order tab is under the Selected tab in Community Management.
- D. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"
Answer: A
NEW QUESTION 136
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Community-Cloud-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Community-Cloud-Consultant dumps will include the following topics:
- Implementation 22%
- Community Builder 12%
- Sharing and Security 20%
- Community Management 11%
- Content 9%
- Templates and Use Cases 8%
- Community Setup 18%
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