NEW 2021 Certification Sample Questions CPHQ Dumps & Practice Exam
CPHQ Deluxe Study Guide with Online Test Engine
Conclusion
Be part of the coveted community of CPHQ healthcare professionals around the world and deliver quality leadership in the industry. By successfully completing the CPHQ exam, you can easily stand out in your field and continuously provide excellent services to patients. So, make sure you maximize the variety of training materials recorded above. All these are designed to fill in your knowledge and unlock new waves of valuable insights.
NEW QUESTION 54
The percentage of patients with congestive heart failure who are receiving an ACE inhibitor is an example of retrospective measure. The use of ACE inhibitors in the population is indicated for all patients with an ejection fraction of less than 40 percent. The ejection fraction is not part of the typical administrative database.
Sometimes the information is contained:
- A. In a worksheet
- B. In an ERP system
- C. In a stand-alone database in cardiology department and is generated in accessible
- D. In a separate computer record
Answer: C
NEW QUESTION 55
Examples of administrative data sources are all of the following EXCEPT:
- A. Health information management or medical record system
- B. Health plan claim databases
- C. Hospital or physician office billing systems
- D. Nursing management system
Answer: D
NEW QUESTION 56
Which part of a job description should be used in a criteria-based performance evaluation?
- A. Salary grade
- B. Working conditions
- C. Qualifications
- D. Duties and responsibilities
Answer: D
NEW QUESTION 57
He used his understanding of statistics to design tools to respond to variation. Following his arrival at Western Electric Co. in 1924, Shewhart introduced the concepts of common cause, special cause variation and statistical control. He designed these concepts to assist Bell Telephone of repairs within its transmission systems.
Who is he?
- A. W Edwards Deming
- B. Armand Shewhart
- C. Walter Shewhart
- D. Joseph M Juran
Answer: C
NEW QUESTION 58
The weighting issue also arises when comparing hospitals or clinics within a system. What happens if the service case
mix is similar?
- A. Scores should be weighted before comparisons are made among hospitals
- B. One can compare by hospitals or clinics within a system
- C. One can compare by hospitals or clinics even out of a system
- D. Scores should be weighted after comparisons are made among hospitals
Answer: B
NEW QUESTION 59
Depending upon the direction of a measure's improvement, outlier interpretations can be (Choose two):
- A. Positive measures
- B. Outcome measures
- C. Structure measures
- D. Negative measures
Answer: A,D
NEW QUESTION 60
The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure
EXCEPT:
- A. Incomplete data: Data cannot be analyzed because of complexity
- B. Favorable outliner: Actual performance is better than the expected performance
- C. No outliner: Actual performance is within the expected range
- D. Unfavorable outliner: Actual performance is worse than the expected performance
Answer: A
NEW QUESTION 61
Once listing posts system is in place, root-cause analyses can be performed to identify particular problems, such as a staff member or medical group that contributes to problems, or problems that are systemic to the delivery of care, such as an antiquated manual appointment system.
Listing post strategies include (Choose two):
- A. Focus group
- B. Suggestion boxes
- C. Surveys
- D. Patient and family advisory services
Answer: A,C
NEW QUESTION 62
A number of attributes can characterize the quality of healthcare services. As, there are different groups involved in healthcare, such as physicians, patients and health insurers, tend to attach different levels of importance to particular attributes and as a result define quality care differently.
Which of the following is/are NOT out of those attributes?
- A. Technical performance
- B. Excess staff
- C. Responsiveness to patient preferences
- D. Amenities
Answer: B
NEW QUESTION 63
The syndrome of stockpiling is proven to be ineffective and inefficient. It also creates quality issues. This approach
provides little value to the data collection effort and is one of the biggest mistake quality improvement teams make.
Rather than provide a rich source of information, this approach unnecessarily derives up:
- A. Overwhelms the quality improvement teams with too much information
- B. The cost of data collection
- C. All of the above
- D. Create data management issues
Answer: C
NEW QUESTION 64
The increased focus on and mandate for healthcare data place healthcare providers in a different situation than they
have known in the past. Providers document such things and, unfortunately, many providers struggle to address the
measurement mandate proactively, which leads organizations to assume a defensive posture when external
organizations release the data. Which of the following ways show/s the responses of provider in such cases?
- A. We can move in a better way without doing competition with others
- B. Our patients are siertan those at the other hospitals in our comparison group (i.e., no risk adjustments were made
to the data). - C. The data are not stratified and do not represent appropriate comparisons.
- D. The data are old (typically one or two years) and do not reflect our current performance
Answer: B,C,D
NEW QUESTION 65
Attribute data are discrete whole numbers and not continuous.
Examples of attribute data plotted as ratio data on u-charts include figures such as:
- A. Total number of medication errors per total number of pneumonia patients
- B. Total number of patient falls per patient day
- C. Percentage of patients readmitted to the hospital within 30 days
- D. Percentage of surgical compilations divided by the percentage number of surgeries
Answer: B
NEW QUESTION 66
______________ testing method provides useful information on respondents' perceptions of the response task, how respondents recall and report events, and how they interpret specified reference periods.
- A. Biometric testing
- B. Psychographic testing
- C. Cognitive
- D. Psychometric testing
Answer: C
NEW QUESTION 67
_________________ refers to the "degree to which individuals and groups are able to obtain needed services."
- A. Equity
- B. Responsiveness to patient preferences
- C. Amenities
- D. Access
Answer: D
NEW QUESTION 68
Once collected, performance measurement data require interpretation and analysis if they are to be used to improve
the processes and outcomes of healthcare. Data can be used to compare:
- A. A, B and C
- B. An organizations performance against itself over time
- C. An organization's performance against established benchmarks or guidelines
- D. The performance of one organization to the performance of a group of organizations collecting data on the same
measures in the same way
Answer: A
NEW QUESTION 69
Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider some questions.
Which of the following is NOT out of those questions?
- A. What is your aim for improvement?
- B. How frequently do you need to measure your performance to achieve your name?
- C. What was your last year budget?
- D. Who will review the data?
Answer: C
NEW QUESTION 70
Physicians' actions have been noted be a major contributor to unexplained clinical variation in healthcare.
Unexplained clinical variation leads to increased healthcare costs, medical errors, patient frustration, and poor clinical outcomes. The increase in information being collected on physician practice patterns has begun to expose widespread variations in practice.
In healthcare, variation exists among providers by (Choose two):
- A. Geographical region
- B. Facilities
- C. Staff performance
- D. Specialty and practice setting
Answer: A,D
NEW QUESTION 71
Which of the following process can be judged as having highest quality of care?
- A. Successful completion of a surgical operation, a good recovery and ascertaining that the operation was indicated
- B. Successful completion of a surgical operation
- C. Successful completion of a surgical operation, a good recovery and ascertaining that the operation was not indicated
- D. Successful completion of a surgical operation and a good recovery
Answer: C
NEW QUESTION 72
Using the same operational definition becomes even more critical if you are trying to compare several hospitals or clinics in a system. When national hospitals are made, the operational definition challenge becomes extremely complex.
All good measurements begin and end with _____________.
- A. An operational definition
- B. A milestone
- C. A vision
- D. An objective and an outcome respectively
Answer: A
NEW QUESTION 73
Which of the following is NOT out of Quality measurement categories or domains?
- A. Clinical quality (including both process and outcome measures)
- B. Operational status
- C. Financial performance
- D. patient satisfaction
Answer: B
NEW QUESTION 74
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and
implement new procedures. The aim/s of quality circle activities is/are:
- A. Both A and B
- B. Deploy human capabilities fully and draw out finite potential
- C. Respect human relations and build a workshop offering job satisfaction
- D. Contribute to implement and development of the enterprise
Answer: A
NEW QUESTION 75
The following diagram shows:
- A. Baldrige criteria for improvement
- B. None of these
- C. API Improvement model
- D. Quality improvement
Answer: C
NEW QUESTION 76
Amenities may cover areas as mentioned below EXCEPT:
- A. Vast and facilitated food providing area
- B. Good directional signs
- C. Comfortable waiting rooms
- D. Ample and convenient parking
Answer: A
NEW QUESTION 77
The test-retest reliability coefficient is a method to measure instrument reliability. This method measures the degree
of correspondence between:
- A. Answers to the different questions asked of the same respondents at different points in time
- B. Answers to the same questions asked of the same respondents at same point in time
- C. Answers to the different questions asked of the same respondents at same point in time
- D. Answers to the same questions asked of the same respondents at different points in time
Answer: D
NEW QUESTION 78
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