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Digital Transformation Specialist Dumps 820-605 Exam for Full Questions - Exam Study Guide
The Cisco 820-605 CSM (Customer Success Manager) exam will earn you the Cisco Customer Success Manager Specialist certification. It is one of the specialist endorsements offered by Cisco. This test is focused on individuals who have spent enough time and resources working with clients to decide, measure, and convey business results through the execution of innovation. There are no specific prerequisites for this qualification, but you should know enough about the various domains and subdomains related to the final exam.
NEW QUESTION 42
Refer to the exhibit.
What is the problem with this RACI example?
- A. More stakeholders should be involved.
- B. Too many people are accountable for this task.
- C. No one has multiple roles.
- D. Every task should have four people consulted.
Answer: B
NEW QUESTION 43
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
- A. current existing products that are being displaced by the solution
- B. product use case that will achieve the desired outcome
- C. KPI that will be improved by the new product solution
- D. current configuration guide of the product solution
Answer: B
Explanation:
Explanation/Reference: https://sixteenventures.com/improve-adoption
NEW QUESTION 44
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
- A. Customer Success Specialist
- B. Technical Engineer
- C. Solution Product Manager
- D. Sales Engineer
Answer: B
NEW QUESTION 45
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
- A. Customer Success Specialist
- B. Solution Product Manager
- C. Technical Engineer
- D. Sales Engineer
Answer: B
NEW QUESTION 46
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 47
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
- B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
- C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
- D. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
Answer: C
NEW QUESTION 48
Which statement describes an end user adoption barrier?
- A. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
- B. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
- C. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
- D. The budget is insufficient to implement the solution for a new branch of the business.
Answer: B
NEW QUESTION 49
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
- A. consumption gap
- B. organizational gap
- C. financial gap
- D. capability gap
Answer: B
NEW QUESTION 50
Which two actions are in adoption campaign? (Choose two.)
- A. survey sent to all end users
- B. messaging to stakeholders on the new features of their solution
- C. messaging to stakeholders on new product releases
- D. renewal reminder to stakeholders
- E. messaging to users on best practice approaches to their solution
Answer: A,E
NEW QUESTION 51
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
- A. tools
- B. platform
- C. process
- D. people
- E. application
Answer: B,E
NEW QUESTION 52
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. confirmation of customer business outcomes
- B. scheduling of Quarterly Success Review
- C. completion of customer training
- D. review of product roadmap
- E. agreement of key stakeholders
Answer: A,B
NEW QUESTION 53
What are two examples of leveraging data to identify a customer barrier? (choose two)
- A. evaluating feedback from the customer operations team
- B. noting change in customer executive team
- C. reviewing installed base details
- D. consulting the health index
- E. providing training recommendations
Answer: A,C
NEW QUESTION 54
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
- A. Implement staff Super Users to provide feedback
- B. Twice yearly student and staff surveys with two
- C. Combination of tailored surveys and IT tools-based metrics
- D. Measure the number of complaints raised by students
Answer: D
NEW QUESTION 55
In which stage does the Customer Success Manager initially validate stakeholders?
- A. purchase
- B. deployment
- C. utilization
- D. onboarding
Answer: C
NEW QUESTION 56
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
- A. process barrier
- B. cultural barrier
- C. technical barrier
- D. product barrier
- E. cost barrier
Answer: B,C
NEW QUESTION 57
What defines a use case?
- A. list of actions that define the interactions between a role and a system to achieve a goal.
- B. list of instructions customers use for their software.
- C. comparison of the marketing description of what a product does and the customer's experience.
- D. list of actions or event steps that a customer uses.
Answer: A
NEW QUESTION 58
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Who should take the Cisco 820-605: Cisco Customer Success Manager Exam
The 820-605 exam test certification is an internationally recognized validation that identifies persons who earn it as possessing skilled in Cisco 820-605 exam i.e. advanced IPS policy configuration, network-based malware detection, and creating snort rules. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The Cisco 820-605: Cisco Customer Success Manager Exam certification provides proof of this advanced knowledge and skill. If a candidate knows associated technologies and skills that are required to pass the Cisco 820-605 exam, then he should take this exam. These are candidates who should look for Cisco 820-605 exam.
- Video system administrators
- End-user technical staff
- Network Administrator
- First-line support personnel
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