Implementing and Operating Cisco Collaboration Core Technologies: 350-801 Exam

"Implementing and Operating Cisco Collaboration Core Technologies", also known as 350-801 exam, is a Cisco Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 630 Q&As to your 350-801 Exam preparation. In the 350-801 exam resources, you will cover every field and category in CCNP Collaboration Certification helping to ready you for your successful Cisco Certification.

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  • Exam Code: 350-801
  • Exam Name: Implementing and Operating Cisco Collaboration Core Technologies
  • Certification Provider: Cisco
  • Corresponding Certification: CCNP Collaboration
  • Updated: Aug 19, 2026
  • No. of Questions: 630 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Cisco 350-801 Exam and Its Target

The Cisco 350-801 exam is designed mainly for the network engineers, systems engineers, and network administrators who want to improve their professional expertise to move their career forwards.

The IT specialists who are going to pass the Cisco 350-801 exam should first make sure that they possess the requisite knowledge and skills. They must be able to implement and handle basic collaboration technologies that include collaboration applications, QoS, Call Control, media resources, Cisco IOS gateway, and codecs and endpoints. Their skills in implementing and deploying key collaboration technologies will be an added advantage.

Additionally, the students should demonstrate a specializing knowledge of the basic computer networking terms, including routing, switching, LANs, and WANs. Moreover, they must have a thorough understanding of the fundamentals of digital interfaces, Voice over IP (VoIP), and Public Switched Telephone Networks (PSTNs). The applicants should also have the general familiarity with Cisco Unified Communications Manager deployment, data networks, and voice.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/clcor-350-801.html

Cisco 350-801 Exam Topics:

SectionWeightObjectives
Collaboration Applications10%1.Configure Cisco Unity Connection mailbox and MWI
2.Configure Cisco Unity Connection SIP integration options to call control
3.Describe Cisco Unity Connection call handlers
4.Describe Cisco Unified IM&P protocols and deployment
  • XMPP
  • High availability

5.Deploy Cisco Jabber on premises

Cisco IOS XE Gateway and Media Resources15%1.Configure these voice gateway elements
  • DTMF
  • Voice translation rules and profiles
  • Codec preference list
  • Dial peers

2.Configure ISDN PRI/BRI
3.Troubleshoot ISDN PRI/BRI
4.Configure and verify the MGCP
5.Identify the appropriate media resources for a given scenario (hardware and software)

Protocols, Codecs, and Endpoints20%1.Troubleshoot these elements of a SIP conversation
  • Call set up and tear down
  • SDP
  • DTMF

2.Identify the appropriate collaboration codecs for a given scenario
3.Configure codec negotiations
4.Deploy SIP endpoints

  • Manual
  • Self provisioning
  • Bulk Administration Tool (BAT)

5.Troubleshoot collaboration endpoints

Call Control25%1.Describe the Cisco Unified Communications Manager digit analysis process
2.Implement toll fraud prevention on Cisco Unified CM
3.Configure globalized call routing in Cisco Unified CM
  • Route patterns (traditional and +E.164 format)
  • Translation patterns
  • Standard local route group
  • Transforms
  • SIP route patterns

4.Describe Mobile and Remote Access (MRA)

Infrastructure and Design20%1. Describe the key design elements of the following, pertaining to the Cisco Collaboration architecture as described in the SRND/PA
  • Licensing (Smart, Flex)
  • Sizing
  • Bandwidth
  • High availability
  • Disaster recovery
  • Dial plan
  • Security (certificates, SRTP, TLS)
  • QoS

2.Describe the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element
3.Configure these network components to support Cisco Collaboration solutions

  • DHCP
  • NTP
  • CDP
  • LLDP
  • LDAP
  • TFTP
  • Certificates

4.Troubleshoot these network components in a Cisco Collaboration solution

  • DNS (A/AAA, SRV, Reverse Pointer Record (PTR))
  • NTP
  • LDAP integration on Cisco Unified Communications Manager

5.Explain these components to support Cisco Collaboration solutions

  • SNMP
  • DNS
QoS10%1.Describe problems that can lead to poor voice and video quality
  • Latency
  • Jitter
  • Packet loss
  • Bandwidth

2.Describe the QoS requirements for these application types (voice and video)
3.Describe the class models for providing QoS on a network

  • 4/5 Class model
  • 8 Class model
  • QoS Baseline model (11 Class)

4.Describe the purpose and function of these DiffServ values as it pertains to collaboration

  • EF
  • AF41
  • AF42
  • CS3
  • CS4

5.Describe QoS trust boundaries and their significance in LAN-based classification and marking
6.Describe and determine location-based CAC bandwidth requirements
7.Configure and verify LLQ (class map, policy map, service policy)

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Cisco 350-801 Exam and Its Skills Outline

The 350-801 certification exam assesses the applicants’ competency in a wide range of various topics. The skills covered in this test are combined in several objectives that are highlighted below:

  • Call Control (25%)

    Within this section, the applicants need to show their ability to describe the digital analysis process of Cisco Unified Communications Manager, implement the toll fraud prevention on Cisco Unified CM, describe mobile and remote access, and customize globalized call routing in the Cisco Unified CM.

  • Infrastructure & Design (20%)

    This domain includes core design elements, such as licensing (Flex, Smart), Bandwidth, high availability, dial plan, disaster recovery, security (TLS, SRTP, certificates, and Quality of Service Design (QoS) overview, related to Cisco Collaboration architecture described in SRND/PA. It also covers the function of Edge devices such as Cisco Unified Border Element and Expressway in Cisco Collaboration architecture, and configuration of certificates, TFTP, LDAP, LLDP, CDP, NTP and DHCP network components in order to support Cisco Collaboration solutions.

    The candidates will also face questions testing their competency in troubleshooting various network components, such as NTP, DNS (Reverse Pointer Record, SRV), and LDAP integration on Cisco Unified Communications Manager, among other network components in the Cisco Collaboration solution. Moreover, this topic includes explaining the components such as SNMP and DNS to support Cisco Collaboration solutions.

  • Cisco IOS XE Gateway & Media Resources (15%)

    This subject encompasses the candidates’ knowledge of configuring a number of gateway elements, such as DTMF, dial peers, codec preference list, and voice translation profiles and rules, as well as familiarity with configuring ISDN PRI/BRI. This area also involves the skills associated with troubleshooting ISDN/BRI, verifying and configuring MGCP, and identifying the most suitable media resources for a specific scenario (software and hardware).

  • Collaboration Applications (10%)

    This subject evaluates one’s skills in customizing Cisco Unity Connection mailbox, explaining Cisco Unity Connection call handlers and deploying Cisco Jabber on-premises. In addition, the area measures the candidates’ ability to describe the class models used in providing QoS on a network.

  • Protocols, Codecs & Endpoint (20%)

    Answering the questions from this objective, the students must demonstrate that they have the ability to troubleshoot such elements as tear down and call set up, and SDP of a SIP conversation. They also need to show that they are capable of troubleshooting a SIP call between specified two endpoints, troubleshoot DTMF Internetworking and Relay on CUBE and DTMF Relay, and identify the most suitable collaboration codecs for a specific scenario. The topic also covers the learners’ expertise in troubleshooting collaboration endpoints and deploying SIP endpoints, including Bulk Administration Tool, self-provisioning, and manual.

  • QoS (10%)

    This topic area requires that the examinees prove that they can describe issues that can result in poor video and voice quality, explain the QoS requirements for Bandwidth, Pocket loss, and latency, and explain the class models for offering Qo on a network.

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