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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A. HTTP Request node
B. Blind Transfer node
C. Bridged Transfer node
D. GoTo node

Question 2

An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A. schedule timezone
B. phone ANI
C. customer name
D. schedule date in YYYY-MM-DD format
E. schedule date in YYYY-DD-MM format

Question 3

The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A. "webexApp": {"enabled": true}
B. "desktopChatApp": {"webexConfigured": true}
C. "comp": "webex-app"
D. "webexAppEnabled":true
E. "comp": "agentx-webex"

Question 4

Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A. Ensure the Condition node is present in the flow for post activities.
B. Configure the Scripted AI Agent.
C. Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D. Add the Media Stream node after the Agent Answered event.

Question 5

An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A. Go
B. Rust
C. JavaScript
D. Python
E. Typescript

Solutions: