Exam Name: Implementing Cisco Collaboration Cloud Customer Experience
Certification Provider: Cisco
Corresponding Certification: CCNP Collaboration
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Instant Download Cisco : 300-830
Check Updated on: Oct 16, 2026
No. of Questions: 82 Questions & Answers with Exam Engine
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Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Features and AI | 25% | - Third-party integrations and APIs - AI-powered routing and automation - Analytics and optimization - Advanced workflow design |
| Topic 2: Telephony and Call Routing | 30% | - Voice call routing components configuration - Voice channel troubleshooting - Webex Contact Center telephony architecture options - Telephony integration configuration - Inbound and outbound telephony settings |
| Topic 3: Digital Channels | 15% | - Digital contact routing configuration - Digital channel troubleshooting - Chat, email, SMS, social media channel integration |
| Topic 4: Tenant Configuration and Reporting | 30% | - Network requirements for Webex Contact Center - Call recording configuration - Reporting dashboards and visualizations - Agent and supervisor desktop setup - User and team configuration |
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?
- A. Panel
- B. Navigation
- C. Headless
- D. Persistent
Correct Answer: C 🗳️
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An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?
- A. TXT
- B. PTR
- C. SRV
- D. MX
Correct Answer: C 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?
- A. Webex Edge Connect
- B. Webex AI Assistant
- C. Unified CM IM&P
- D. Expressway-E clustering
Correct Answer: B 🗳️
Explanation: Only visible for ExamcollectionPass members. You can sign-up / login (it's free).
The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)
- A. "webexApp": {"enabled": true}
- B. "desktopChatApp": {"webexConfigured": true}
- C. "comp": "webex-app"
- D. "webexAppEnabled":true
- E. "comp": "agentx-webex"
Correct Answer: B,E 🗳️
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A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?
- A. CUCM Extension Mobility
- B. MPLS Layer 3 VPN
- C. Expressway Mobile and Remote Access
- D. HSRP gateway redundancy
Correct Answer: C 🗳️
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