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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Panel
B) Navigation
C) Headless
D) Persistent

2. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) TXT
B) PTR
C) SRV
D) MX

3. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Webex Edge Connect
B) Webex AI Assistant
C) Unified CM IM&P
D) Expressway-E clustering

4. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "webexApp": {"enabled": true}
B) "desktopChatApp": {"webexConfigured": true}
C) "comp": "webex-app"
D) "webexAppEnabled":true
E) "comp": "agentx-webex"

5. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) CUCM Extension Mobility
B) MPLS Layer 3 VPN
C) Expressway Mobile and Remote Access
D) HSRP gateway redundancy

Solutions: