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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization wants a report that compares giving at a consistent point in time from year to year.
Now should the consultant set this up?

A) Set up a Reporting Snapshot on Opportunities.
B) Create a joined report showing the two years side by side.
C) Run the NPSP Account SYBUNT and Contact SYBUNT reports.
D) Create a matrix report bucketing the dates you wish to compare.

2. How should a consultant install NPSP in an existing Salesforce organization?

A) Download each NPSP component from The Powrt of Us Hub, install organization, and complete the post-install instructions
B) Visit the NPSP Installer page, install in the target organization, and complete the post-install instructions
C) Download each NPSP component from the AppExchange, install in the target organization, and complete the post-install instructions
D) Visit the NPSP Conversion Utility tool, install in the target organization, and complete the post-install instructions

3. A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?

A) Delete the values in the phone and email fields
B) Select the Deceased field
C) Select the Do Not Email, Do Not Contact, and Email Opt Out fields
D) Delete the Contact record

4. A nonprofit is using NPSP with the default account model and settings. A user creates and saves a new Contact leaving the Account Name blank.
How does NPSP handle the Account?

A) The Contact is added to an existing Account.
B) An Account is created with the same name as the Contact.
C) The Account Name remains blank.
D) An Account is created with a household name.

5. A consultant has installed NPSP and is setting up Relationships using List Settings. The nonprofit wants the reciprocal relationship to be selected automatically based on gender.
On which object should the consultant create the custom "Gender" field?

A) Relationship
B) Affiliation
C) Account
D) Contact

Solutions: