Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C-BOSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 2: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 3: System Administration and Monitoring | - Monitoring tools and practices
|
| Topic 4: Incident Management Processes | - Support workflow
|
| Topic 5: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What are the technical requirements for SAP EarlyWatch Alert? (Choose two)
- A. Profile parameters should be left at default values.
- B. Data Collectors should be stopped.
- C. The RFC destination SAPOSS should be set up.
- D. A working network connection.
Correct Answer: C,D 🗳️
Which of the following options is included only in SAP Enterprise Support?
- A. 24*7 support for Very High messages
- B. Message solving
- C. Technical Quality Check
- D. Dedicated contact point for the partner
Correct Answer: C 🗳️
A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?
- A. Sales Executive
- B. Incident Processor
- C. Support Coordinator
- D. Service Consultant
Correct Answer: C 🗳️
What is a level1 support task upon receiving a message?
- A. Reproduce the issue described by the customer.
- B. Enable and analyze the traces.
- C. Contact the customer to complete any information that may be missing.
- D. Provide a workaround.
Correct Answer: C 🗳️
The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?
- A. The customer is no longer entitled to support since they have caused a fault in the system.
- B. Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
- C. The customer's system has the fault therefore you only need to use their system for further investigation and testing.
- D. Ask the customer to use a different system since this installation is experiencing issues.
Correct Answer: B 🗳️
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