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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Implementation of benchmarking procedures
B) Adjustment of HTTP Log Parameter
C) Redirection of system calls to SAP Support Backbone
D) Configuration of DBA Cockpit

2. What do you configure to enable Root Cause Analysis for a customer?

A) A single Diagnostic Agent
B) Technical System and Diagnostic Configuration for each component
C) A bridged central Solution Landscape Directory to SAP Solution Manager
D) All system landscape components

3. What types of remote connections to customer's systems are available? (Choose two)

A) R/3 Support
B) Webex
C) NetMeeting
D) Netviewer

4. What is recommended communication behavior if a message has a long life cycle?

A) I need to work with my manager to get a plan around how to get a solution.
B) I am the only person with this skill so it cannot be escalated.
C) Sorry for the time taken but I was working on a more important customer's issue.
D) I am going to be on holiday for two weeks please wait until I get back.

5. You receive a customer message where several issues are reported.
What will be your next step?

A) Ask your colleagues for processing this message.
B) Start message processing without contacting the customer.
C) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
D) Ask the customer to create one message per issue.

Solutions: