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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SMSY_SETUP
B) SOLMAN_WORKCENTER
C) SMSY
D) MSY_SETUP

2. What can the processor use in the Service Desk for message processing? (Choose two)

A) Transaction INCMAN
B) Incident Management Work Center
C) Business Process Monitoring Work Center
D) CRM_DNO_MONITOR transaction within SAP GUI

3. What is the recommended way to progress a message that is difficult to clarify?

A) Force the client to close the message and open a new one that is clearer.
B) Escalate the message immediately to a more senior support consultant.
C) Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
D) Ask the client to provide screenshots and request information point by point.

4. Which of the following options is included only in SAP Enterprise Support?

A) 24*7 support for Very High messages
B) Message solving
C) Technical Quality Check
D) Dedicated contact point for the partner

5. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Marketplace
B) Backup and Recovery
C) Solution Monitoring
D) Service Desk

Solutions: