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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

A) Continuous testing
B) DevOps Audit Defense Toolkit
C) Chaos engineering
D) Definition of done

2. Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

A) Invest in value stream mapping tools to document workflows
B) Ask the team members to fully document their concerns
C) Create a continual improvement register to record suggestions
D) Observe the work and ask questions to see what really happens

3. Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?

A) Automating virus detection to improve information integrity
B) Managing configuration settings during a network change
C) Creating a script to automate failover when a network link fails
D) Updating firewall firmware in order to reduce technical debt

4. A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?

A) Control software that will be added to a washing machine
B) A change to a finance application to support a new tax regulation
C) A mobile application to enable users to manage their finances
D) An update to an application with fixed deliverables in the contract

5. Which is often a feature of a service value system for a digitally enabled organization?

A) Detailed processes, procedures, and work instructions
B) Limited interaction between service providers and service consumers
C) Separate value streams for each product and service
D) Temporary project teams for product or service development

Solutions: