ITIL 4 Specialist: Monitor, Support and Fulfil: ITIL-4-MSF Exam


"ITIL 4 Specialist: Monitor, Support and Fulfil", also known as ITIL-4-MSF exam, is a Peoplecert Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 194 Q&As to your ITIL-4-MSF Exam preparation. In the ITIL-4-MSF exam resources, you will cover every field and category in Peoplecert ITIL Certification helping to ready you for your successful Peoplecert Certification.

  • Exam Code: ITIL-4-MSF
  • Exam Name: ITIL 4 Specialist: Monitor, Support and Fulfil
  • Total Questions: 194

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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

SectionObjectives
Monitor, Support and Fulfil Practices Overview- Monitoring and Event Management
- Problem Management
- Service Desk Practice
- Service Request Management
- Incident Management

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge-sharing between teams and individuals. Which of the following statements a CORRECT?

  • A. Teams that share responsibility cannot have only one person that sees an Incident through to resolution
  • B. Teams that share responsibility should bounce incidents between them and other teams
  • C. Teams that share responsibility should celebrate heroes and should nut slime successes awl failures
  • D. Teams that share responsibility should be encouraged to engage experienced people in the process
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Which of the following is an input to the 'user query handling' process?

  • A. Previous incident, problem and change records
  • B. Categorized user queries
  • C. Service desk performance reports
  • D. Recorded and categorized user queries
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Which capability level is MOST focused on continual improvement?

  • A. Level 5
  • B. Level 3
  • C. Level 4
  • D. Level 2
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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How should an organization BEST assess how well problem management is contributing to the organization's success?

  • A. By documenting the organization's service value system
  • B. By measuring and reporting the key performance indicators defined in the practice guide
  • C. By engaging independent consultants to assess and report on the practice
  • D. By using the ITIL maturity model described in the practice guide
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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The organization is in the process of improving their incident management practice. They want to become better at demonstrating business value. Which of the following options is the BEST to use in order to achieve their objective?

  • A. Use swarming to optimize resolution of unusual, complex, and major incidents
  • B. Develop incident models and reuse known resolutions
  • C. Leverage automation tools to manage knowledge and to automate solutions, where possible
  • D. Use dashboards and reports to communicate service performance to internal and external stakeholders
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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