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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. How can the 'business analysis' practice contribute to a loosely coupled system architecture?

A) By translating user needs into requirements for each component
B) By aligning service levels with consumer expectations
C) By defining the minimal viable requirements for the product
D) By designing how the components of the solution interact

2. Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

A) 2 and 3
B) 1 and 2
C) 3 and 4
D) 1 and 4

3. An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

A) Conducting command post exercises
B) Documenting return to normal operations
C) Improving monitoring for continuity events
D) Performing a business impact analysis

4. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Improving safety culture
B) Using design thinking
C) Reducing technical debt
D) Fostering a Lean culture

5. A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

A) By using the concept of a minimum viable product to establish the technical and environment architecture
B) By assessing and comparing investment proposals for the services that the organization offers to its consumers
C) By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
D) By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app

Solutions: