ITIL 4 Specialist: Create, Deliver and Support: ITIL-4-CDS Exam
"ITIL 4 Specialist: Create, Deliver and Support", also known as ITIL-4-CDS exam, is a Peoplecert Certification. With the complete collection of questions and answers, ExamcollectionPass has assembled to take you through 89 Q&As to your ITIL-4-CDS Exam preparation. In the ITIL-4-CDS exam resources, you will cover every field and category in Peoplecert Certification Certification helping to ready you for your successful Peoplecert Certification.
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- Exam Code: ITIL-4-CDS
- Exam Name: ITIL 4 Specialist: Create, Deliver and Support
- Certification Provider: Peoplecert
- Corresponding Certification: Peoplecert Certification
- Updated: Oct 24, 2026
- No. of Questions: 89 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Value Stream Design and Development | - Designing service value streams
|
| Topic 2: Prioritization and Work Management | - Work planning and prioritization
|
| Topic 3: Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Topic 4: Information and Technology | - Supporting technologies
|
| Topic 5: Create, Deliver and Support Practices | - Service performance and quality
|
| Topic 6: Organizational Structure and Teams | - Team culture and collaboration
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?
- A. Initiate development changes as emergency changes so that errors can be identified quickly
- B. Increase the size of development changes to make them easier to handle and increase success
- C. Create a standard change model for development changes and initiate as a service request
- D. Create a change model for development changes that includes the use of safe-to-fail testing
Correct Answer: D 🗳️
Sunrise Bank reorganized its customer support function into cross-functional, end-to-end value- stream teams that include service desk analysts, incident responders, problem managers, and change coordinators. After three months, teams still dispute task priorities, handoff delays persist, and customer satisfaction scores vary widely. According to ITIL 4 principles and the four dimensions of service management, which ONE action should leadership prioritize to establish clear accountability, align objectives, and improve collaboration?
- A. Implement strict, role-based SLAs for every handoff between functional specialties, with automated escalation on breach
- B. Rotate members through each functional specialty on a one-month cycle to broaden individual skill sets
- C. Collaboratively develop a team charter that defines end-to-end value-chain responsibilities, shared outcome-focused KPIs, and decision-making guidelinesright
- D. Institute weekly facilitated stand-up meetings for each value-stream team to review progress and reassign tasks
Correct Answer: C 🗳️
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A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?
- A. One value stream for the organization, and separate value streams for each supplier
- B. One value stream for all activity that arrives via the service desk
- C. One value stream for resolving incidents, and a separate value stream for managing service requests
- D. One value stream for the organization, and separate value streams for each team
Correct Answer: B 🗳️
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?
- A. Change enablement
- B. Continuous deployment
- C. Continuous delivery
- D. Continuous integration
Correct Answer: D 🗳️
A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?
- A. The number of practices required to support the service
- B. The number of suppliers that will be used to source service components
- C. Whether the service is being created for internal or external customers
- D. The methods used to manage the development work
Correct Answer: D 🗳️
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