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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which is the first step in the 7 Step Improvement Process?

A. Where are we now?
B. Identify gaps in Service Level Agreement (SLA) achievement
C. Define what you should measure
D. Prepare for action

Question 2

As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider

A. 1 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 3 only

Question 3

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation

Question 4

Which of the following best describes a Service Request?

A. Any request or demand that is entered by a user via a Self-Help web-based interface
B. Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting
C. A request from a User for information or advice, or for a Standard Change
D. Anything that the customer wants and is prepared to pay for

Question 5

A single Release unit, or a structured set of Release units can be defined within:

A. The Plan, Do, Check, Act (PDCA) cycle
B. The RACI Model
C. A Request Model
D. A Release Package

Solutions: