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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

A) Report creation
B) Inbound email processing
C) Supervisor actions
D) Web communications
E) Live monitoring

2. Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)

A) VMware
B) Cloud computing platform
C) Hyper-V
D) Linux Server
E) IP500 V2

3. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Contact Center
B) Avaya IX TM Workforce Engagement Select
C) Avaya IX TM Meetings
D) Avaya Contact Center Select
E) Avaya IX TM Spaces

4. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Standard Edition
B) Workforce Management
C) Quality Management Edition
D) Recorder Edition
E) Desktop Trigger

Solutions: