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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
B) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
C) The quota settings were not active for the job.
D) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
E) The calling list being used was downloaded and overwritten during calling.

2. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) opmon.cfg
B) dgswitch.cfg
C) locale.cfg
D) dgcreate.cfg
E) master.cfg

3. What does db_mgr script do?

A) It copies calling lists to *.old.
B) It stops and starts the database
C) It runs a backup of the database to DVD.
D) It removes all old and outdated files from the system.
E) It rolls up the daily data into monthly statistics.

4. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the IP address is correct in the hosts.conf file.
B) Verify if the host name is correct in the nsswitch.conf file.
C) Verify if the domain name is correct in the resolv.conf file.
D) Verify if the IP address is correct in the dns.conf file.

5. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Analyst, then click on Scheduler.
B) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
C) Call support to have the cron file revised.
D) Open Analyst, then click on PC Analysis.
E) Open Editor, then click on Scheduler.

Solutions: