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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Vector
B) Agent
C) Split
D) Skill

2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) VDN farm
C) Hunt Group farm
D) Vector farm

3. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has a vector variable that is changed when an evacuation is required
B) E has been administered as a Feature Access Code
C) E is a standard vector code for evacuation
D) E is assigned to a VDN that routes calls to an evacuation vector

4. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) queue-to
B) route-to-digits
C) converse-on
D) collect-digits

5. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
C) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
D) From Solaris login as root and use the date command

Solutions: