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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
C) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
D) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database

2. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) CCR Agent Must be checked on the user's Supervisor tab.
B) force Account Code must be checked on the user's Supervisor tab.
C) User must be defined as an agent in one-X Portal.
D) User must be a member of a hunt group.

3. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Oversubscribed VMPro ports
B) Oversubscribed voice Mail storage
C) Tromboned calls
D) Compromised ACD routes

4. Which two are power option for IP telephones on the IP Office? (Choose two.)

A) Power-over-Ethernet switch conforming to 802.3af standards
B) Class "A"24 Volt power supply
C) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
D) Class "B"24 Volt power supply

5. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us

A) Office Voice Portal
B) Office Phone Manager Pro
C) Office Softconsole
D) Office Video Softphone

Solutions: