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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?

A) The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
B) On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
C) According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
D) Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.

2. What advantage do Original HP PageWide cartridges provide?

A) They use proprietary algorithms to help determine print history and print behavior for specific printers.
B) They come with a lifetime replacement warranty.
C) They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
D) They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.

3. Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?

A) Earth9ll Recycling
B) Closed-Loop Recycling
C) Managed Print Specialist Premier
D) HP Planet Partners

4. How can the use or non-HP cartridges be harmful to printers? (Select two.)

A) Using non-HP cartridges can shorten the life of the printer.
B) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
C) Using non-HP cartridges generates excess heat that can damage printer parts.
D) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
E) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.

Solutions: