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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about customer challenges relating to productivity?

A) IT spends most of its time reacting to data breaches.
B) Business leaders define productivity as their IT department's number one priority.
C) People who work remotely are half as productive as people who work in an office.
D) 90% of business leaders define distractions as IT's #1 challenge.

2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services makes it so you do not have to worry about access to spare parts.
B) HP products are less likely to need repairs if HP professionals are monitoring them.
C) HP Services allows you to avoid unexpected costs after the base warranty expires.
D) Replacement of HP products costs less if customers only use HP devices.
E) HP Services removes the burden on your IT team so they can focus on the core business tasks.

3. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
B) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
C) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
D) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.

4. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) HP Partner First Services reseller
B) Services Contract Specialist Distributor
C) Contractual Services area manager
D) HP Partner Account Manager

Solutions: