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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A consultant wants to view an interactive graph of a donor's key relationships. Which feature available in Nonprofit Cloud should the consultant use?

A) Flexcard
B) Contact Profile
C) Actionable Relationship Center

2. A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system. How should a consultant track the volunteer's relationship with Universal Containers?

A) Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.1
B) Create a Universal Containers Organization Account a3nd create an Affiliation record between the volunteer and Universal Containers.
C) Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.2
D) Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.

3. A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe. Which two storage considerations should the consultant take into account before recommending an email platform? (Choose 2)

A) Unsubscribed Leads should be deleted from Salesforce immediately.
B) Email subscribers' activities can be retained for a certain length of time.
C) Campaign Member records use less storage space than custom object records.
D) Subscribers must be synced as Leads and Campaign Members in NPSP.

4. The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP. Which custom report type should the consultant use to create the report?

A) Service Participants with or without Program Engagement
B) Contacts with or without Relationships
C) Contacts with or without Service Participants
D) Program Engagements with or without Household Account3

5. A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management. What are three reasons the consultant can share to emphasize the value and importance of governance? (Choose 3)

A) Delivery Speed
B) Compliance
C) Cost savings
D) Security
E) Technical interoperability

Solutions: