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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Salesforce Service Cloud
B) Salesforce Marketing Cloud
C) Supplier and Partner Ecosystem
D) Third-party Customer Data Platform (CDP)

2. What three facts should the administrator consider when creating and managing member groups?

A) Qualifying points can't be transferred to a group.
B) Groups are associate with tiers.
C) Promotions can't offered to groups.
D) Vouchers can't be issued to groups.
E) Accrual type transactions associated with a group can be canceled.

3. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Marketing Cloud
B) Salesforce Sales Cloud
C) Salesforce Slack
D) Salesforce Order Management System

4. How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A) Use Custom Apex code via a middleware ETL tool
B) Use Salesforce Customer Data Platform
C) Use Marketing Cloud Connect
D) Use Marketing Cloud Server-Side JavaScript

5. A company has recently rolled out the Loyalty Program in the production environment. The Loyalty Manager is unable to edit any Loyalty Management objects.
What permission set license is required to edit the Loyalty Management Objects?

A) Data Pipelines Base User
B) CLAAnalytics Base Admin
C) CLAAnalytics Base User
D) Loyalty Management

Solutions: