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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Add the 'Transaction Journals' related list to the Contact record
B) Embed the 'Member Summary Embedded Dashboard on the Contact record
C) Add the 'View Member Profile' component on the Contact record
D) Embed the Member Service Manager Home Dashboard on the Contact record

2. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Team Performance Dashboard
B) Loyalty Member Services Dashboard
C) Member Services Manager Home Dashboard
D) Program Manager Home Dashboard

3. For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

A) Add the 'Create Case' action on the Loyalty Program Member page layout
B) Add the 'Cases' related list on the Loyalty Program Member page layout
C) Add the 'Associate Program Member' action on Case page layout
D) Add the loyalty Program Members' related list on the Case page layout

4. Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A) Contact, Account, and Opportunity
B) Contact Loyalty Program Member, and Loyalty Member Tier
C) Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
D) Voucher Definition, products, and Loyalty Member Tier

5. A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A) Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
B) Set up Members "Exclusive Access to VIP Events" as a Member Promotion
C) Set up Members "Exclusive Access to VIP Events" as a Voucher
D) Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit

Solutions: