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Salesforce Certified Agentforce Specialist Sample Questions:

1. The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.
Which steps should the Agentforce Specialist take upon modifying the masked fields?

A) Turn off the Einstein Trust Layer and turn it on again.
B) Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response
C) Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

2. Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A) Creating a draft newsletter for an upcoming tradeshow.
B) Predicting the likelihood of customers churning or discontinuing their relationship with the company.
C) Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.

3. An Agentforce agent uses multiple skills to resolve a customer issue. What enables the agent to determine the correct order of execution?

A) Record types
B) Prompt reasoning and planning
C) Validation rules
D) Page Layout configuration

4. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

A) The Einstein Trust Layer is incorrectly configured.
B) The data being used for grounding is incorrect or incomplete.
C) The prompt template version is incompatible with the chosen LLM.

5. Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?

A) Einstein Email Replies
B) Einstein Service Replies for Email
C) Einstein Generative Service Replies for Email

Solutions: