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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.
1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_c as the target field.
After creating the prompt template, the Agentforce Specialist saves, tests, and activates it.
Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.
Which critical step did the Agentforce Specialist miss?

A) They forgot to edit the Lightning page layout and associate the field to a prompt template
B) They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.
C) They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.

2. Universal Containers has a requirement to provide a sales summary for its sales reps who are using Employee Agents, but they are not happy with the default answer. Which best practice should the AgentForce Specialist recommend?

A) Update the standard record summary action.
B) Create a Record Summary custom prompt template.
C) Create a Knowledge Answer custom prompt template.

3. Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates. Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

A) Create a new permission set with the Einstein Agent License and enable Read access to the custom fields and custom objects, and assign it to the Agentforce Service Agent user.
B) Update the Object and Field access in the Einstein Agent User Profile so that the Agentforce Service Agents will always get the necessary access.
C) Update the Object and Field access in the AgentforceServiceAgentUserPsg permission set group that is already assigned to the Agentforce Service Agent user,

4. Which statement explains why a company might prefer a hybrid search index in Data Cloud for Agentforce?

A) Hybrid search indexes process queries faster than vector search because they eliminate the need for semantic embedding.
B) Vector embedding in hybrid search are prefiltered by keyword matches, reducing computational overhead and improving response accuracy.
C) Hybrid search indexes support both literal keyword matches and semantic recall, useful when queries mix specific terms and intent.

5. An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time, UC wants to help prep the sales team for calls by:
- Summarizing past purchases
- Displaying products the contact has shown interest in (with data
captured via Data Cloud)
- Providing a recap of past email and phone conversations that have
transcripts
Which approach should the Agentforce Specialist recommend to achieve this goal?

A) Fine-tune the standard foundational model due to the complexity of the data.
B) Use a prompt template grounded on CRM and Data Cloud data using standard foundation models.
C) Deploy UC's own custom foundational model on this data first.

Solutions: