Provide Valid CIS-ITSM Dumps To Help You Prepare For Certified Implementation Specialist - IT Service Management Exam Apr 14, 2024
ServiceNow CIS-ITSM Dumps Questions [2024] Pass for CIS-ITSM Exam
ServiceNow CIS-ITSM certification exam covers various topics related to IT Service Management, including Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Service Catalog, and Service Portal. CIS-ITSM exam also covers topics related to ServiceNow platform administration, such as user and group management, access control, and reporting.
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is designed to verify the knowledge and skills of IT professionals in implementing and managing IT Service Management processes using ServiceNow. Certified Implementation Specialist - IT Service Management certification exam is intended for individuals who have experience in configuring and implementing ITSM processes and solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam tests the knowledge and skills of candidates in the areas of Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Configuration Management.
NEW QUESTION # 43
What is the purpose of the Duration field in the incident form?
- A. Time elapsed before the incident was resolved.
- B. Time elapsed before the incident was closed.
- C. Time elapsed since the last update on the incident.
- D. Time elapsed since the last update by agent on the incident.
Answer: A
NEW QUESTION # 44
A company has a web page that needs to get Account record information, given its Salesforce record ID, from JavaScript on the page and then display it.
Which method of integration is optimal?
- A. SOAP API
- B. Apex SOAP Web Service
- C. REST API
- D. Apex REST Web Service
Answer: D
NEW QUESTION # 45
Inbound Actions can be configured to enable creating or updating problems.
- A. False
- B. True
Answer: A
Explanation:
Inbound actions can be used only to update problems but not to create them.
NEW QUESTION # 46
Which of the following fields in the Choice form specifies the field for which this choice is made?
- A. Dependent value
- B. Element
- C. Value
- D. Field
Answer: B
Explanation:
The Element field in the Choice form is used to specify to which field in the original form should this choice be added.
NEW QUESTION # 47
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency.
Which module should you use to locate and update the Priority Problem Lookup record?
- A. Priority Matrix
- B. Data Lookup Definitions
- C. Priority Rule Definitions
- D. Choice Lists
Answer: B
NEW QUESTION # 48
Which of the following roles can delete cart layout?
- A. catalog_editor
- B. catalog_manager
- C. None of the listed answers
- D. catalog_admin
Answer: C
Explanation:
Nobody can delete cart layout.
NEW QUESTION # 49
A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?
- A. Use a Try/Catch block after the insert statement.
- B. Remove the Apex Class from the Integration User's Profile.
- C. Use the Database method with allOrNone set to False.
- D. Deactivate the Trigger before the Integration runs.
Answer: A
NEW QUESTION # 50
A developer wishes to improve runtime performance of Apex calls by caching results on the client.
What is the best way to implement this?
- A. Set a cookie in the browser for use upon return to the page.
- B. Call the setStorable() method on the action in the JavaScript client-side code.
- C. Decorate the server-side method with @AuraEnabled(cacheable=true).
- D. Decorate the server-side method with @AuraEnabled(storable=true).
Answer: C
NEW QUESTION # 51
Which of the following record types would you use in order to set up a new hired employee?
- A. Catalog Item
- B. Content Item
- C. Order Guide
- D. Record Producer
Answer: C
Explanation:
Because setting up a new hired employee involves serveral requests like getting a laptop, installing software, ...etc and Order Guide should be used to combine several requests.
NEW QUESTION # 52 
Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?
Account a = controller.getAccount('TestAccount');
- A. System.assertEquals( 'TestAccount', a.Name );
- B. Account a = remote.getAccount();
System.assertEquals( 'TestAccount', a.Name );
Account a = MyRemoter.getAccount('TestAccount'); - C. Account a = remote.getAccount('TestAccount');
System.assertEquals( 'TestAccount', a.Name );
MyRemoter remote = new MyRemoter('TestAccount'); - D. System.assertEquals( 'TestAccount', a.Name );
MyRemoter remote = new MyRemoter();
Answer: A
NEW QUESTION # 53
Which table is used to store catalog items?
- A. sc_category_item
- B. sc_catalog_item
- C. c_item
- D. sc_cat_item
Answer: D
NEW QUESTION # 54
A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this?
- A. Add additional Categories in the Catalog Item's Categories Related List
- B. Copy the Catalog Item and associate a copy with each Category
- C. List the Categories in the Catalog Item's Description field
- D. Build the item as an Order Guide
Answer: A
Explanation:
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.
NEW QUESTION # 55
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Article versioning
- B. Import from Microsoft Word
- C. Subscribing to articles
- D. Integration with social networking platforms
Answer: D
Explanation:
Explanation
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION # 56
What is the module name that is used to access configuration base items?
- A. Configuration Items > Base Items
- B. Base Items > Configuration
- C. CMDB > Base Items
- D. Configuration > Base Items
Answer: D
NEW QUESTION # 57
Once the "Request Approval" button is clicked in the normal change form, approval requests are sent to all members of the "CAB Approval" group.
- A. False
- B. True
Answer: A
Explanation:
At this step, the approval requests will be sent to members of the group set in the "Assignment group" field.
NEW QUESTION # 58
What is the minimum role required to delete a Problem?
- A. itil
- B. itil_admin
- C. problem
- D. admin
Answer: B
NEW QUESTION # 59
A company processes Orders within their Salesforce instance. When an Order's status changes to "Paid" it must notify the company's order management system (OMS). The OMS exposes SOAP web service endpoints to listen for when to retrieve the data from Salesforce.
What is the optimal method to implement this?
- A. Generate the Partner WSDL and use it to make a callout to the OMS.
- B. Generate the Enterprise WSDL and use it to make a callout to the OMS.
- C. Create an Apex trigger and make a callout to the OMS from the trigger.
- D. Create an Outbound Message that contains the session ID and send it to the OMS.
Answer: A
NEW QUESTION # 60
Which of the following can be used as a 'non-code' alternative for some Catalog Client Scripts to populate data on an Item?
- A. Variable Set
- B. Catalog Client Script
- C. Catalog Data Lookup
- D. Catalog UI Policy
Answer: C
NEW QUESTION # 61
Which of the following can be achieved by a user with itil role? (Choose four.)
- A. Create CI
- B. Create CI Class
- C. Delete CI
- D. Add CI to Change Request
- E. Associate CI to Task
Answer: A,C,D,E
NEW QUESTION # 62
Knowledge Ratings are stored in the _________ table.
- A. Knowledge [kb_knowledge]
- B. Knowledge Feedback [kb_feedback]
- C. Knowledge Base [kb_knowledge_base]
- D. Knowledge Searches [ts_query_kb]
Answer: B
NEW QUESTION # 63
Which of the following is NOT a valid state for problem tasks?
- A. Assess
- B. Root Cause Analysis
- C. Work in progress
- D. Closed
Answer: B
NEW QUESTION # 64
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