[Nov-2023] Free ITIL-4-DITS Exam Dumps to Improve Exam Score
2023 Realistic ITIL-4-DITS Dumps Exam Tips Test Pdf Exam Material
NEW QUESTION # 19
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is low cost
- B. The innovation is essential for the a organization to survive
- C. The innovation is low risk
- D. The innovation will deliver significant benefit for the organization
Answer: A
NEW QUESTION # 20
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Uninterrupted delivery
- C. Organizational resilience
- D. Organizational agility
Answer: A
NEW QUESTION # 21
Which is a leadership skill that relates to having a digital mindset?
- A. Looking at the potential of new tools to meet customer needs
- B. Bulking a rapport with regulators and government officials
- C. Sharing success stories frequently to motivate others
- D. Measuring the success of strategic digital initiatives
Answer: A
Explanation:
Looking at the potential of new tools to meet customer needs is a leadership skill that relates to having a digital mindset. It shows curiosity, openness, and willingness to explore and adopt new technologies that can enhance customer value and experience. It also demonstrates a customer-centric and innovative approach to digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 22
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of threats and opportunities
- B. Improved use of automation
- C. Management of staff skills and competence
- D. Linked processes and practices to value creation
Answer: C
Explanation:
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69
NEW QUESTION # 23
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. individual initiatives should be defined and implemented separately
- B. The Chief Digital Officer should define and implement the programme
- C. The organization's governing body should define and implement the programme
- D. A digital task force should be appointed to define and Implement me programme
Answer: D
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 24
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Cyber security risk
- B. Dis risk
- C. innovation risk
- D. Engagement risk
Answer: D
NEW QUESTION # 25
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Omnichannel delivery
- B. Customer analytics
- C. Customer feedback
- D. Market relevance
Answer: B
NEW QUESTION # 26
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Technology replacement modernization
- D. Complex automation
Answer: A
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 27
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Shareholder will receive Improve dividends from increased proms without significant Investment
- B. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Answer: C
NEW QUESTION # 28
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined by the executive leader and communicated to me divisions
- C. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- D. Vision and strategy should be defined in collaboration with the leaders of the organization and division
Answer: D
NEW QUESTION # 29
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Encouraging digital technology opportunities
- C. Establishing a mantel intelligence culture
- D. Working with workflow and talent management
Answer: B
Explanation:
Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 30
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. Knowledge and understanding of potential Innovative technology
- C. A mixed demographic of users with varied levels of IT skills
- D. Well-trained service desk staff with a broad set of skills
Answer: D
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 31
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the technology upgrade, and another for the remaining Initiatives
- B. Create one business case for the organizational change, and another for the remaining Initiatives
- C. Create three different business cases providing justification for each Initiative
- D. Create one single business case that provides justification for all three initiatives
Answer: A
NEW QUESTION # 32
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Sourcing strategy
- B. Uninterrupted delivery
- C. Organizational resilience
- D. Technology replacement modernization
Answer: A
NEW QUESTION # 33
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Customer 360
- B. Digital transformation
- C. PESTLE analysis
- D. Employee 360
Answer: B
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 34
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Customer and market relevance supported by operational excellence
- B. Ecosystem disruption supported by operational excellence
- C. Operational excellence supported by customer and market relevance
- D. Market relevance supported by ecosystem disruption
Answer: A
Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
NEW QUESTION # 35
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's services ate based on the organization's products
- C. An organization's resources are combinations of the organization's services
- D. An organization's products are required for the execution of an activity
Answer: B
NEW QUESTION # 36
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we reduce costs?
- C. How can we improve operational efficiencies?
- D. How do we get to where we want to be?
Answer: A
Explanation:
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
NEW QUESTION # 37
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Technology replacement modernization
- D. Complex automation
Answer: A
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 38
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
Answer: C
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 39
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we reduce costs?
- C. How can we improve operational efficiencies?
- D. How do we get to where we want to be?
Answer: A
NEW QUESTION # 40
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. Customer 360
- C. PESTLE analysis
- D. Employee 360
Answer: B
NEW QUESTION # 41
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