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Full 500-450 Practice Test and 102 unique questions with explanations waiting just for you, get it now!
NEW QUESTION 20
Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)
- A. As an option, set the dial plan with 9292*.
- B. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
- C. As an option, set the dial plan with 9191*.
- D. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
- E. The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100. - F. The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.
Answer: B,C,E
NEW QUESTION 21
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. Cisco Unified Intelligence Center Publisher is not in service.
- B. Hostname was changed.
- C. Time zone was changed.
- D. Primary NTP server was changed.
- E. Number of concurrent real-time reports exceeded the system limits.
- F. Secondary DNS was changed.
- G. IP address was changed.
- H. Number of historical reports exceeded the system limits.
Answer: B,C,D,G
NEW QUESTION 22
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?
- A. mds
- B. router
- C. opc
- D. ccagent
Answer: A
NEW QUESTION 23
Which two statements about installation and deployment of Cisco UCCE VMs on VMware ESXi hosts are true? (Choose two.)
- A. Disable hyper-threading, but you can over-subscribe the vCPU and vRAM.
- B. Enable hyper-threading at the Guest OS level.
- C. Enable hyper threading at the hypervisor level.
- D. You cannot enable hyper-threading at the hypervisor level.
- E. Enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
Answer: B,D
NEW QUESTION 24
A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?
- A. Gateway cache requires a reset.
- B. IP address trust has not been configured.
- C. Toll Fraud security is not configured correctly.
- D. Gateway IP has been blacklisted.
Answer: C
NEW QUESTION 25
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico.
What does the circled message "R" represent?
- A. reserved ports
- B. ready ports
- C. customer instance name
- D. telephony port status
- E. configured ports
Answer: B
NEW QUESTION 26
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
- B. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
- C. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
- D. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
- E. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
Answer: D,E
NEW QUESTION 27
Refer to the exhibit. In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
- A. Route Select node
- B. Go to Script node
- C. Send to VRU node
- D. Queue to Skill Group node
- E. Translation Route to VRU node
Answer: C,E
NEW QUESTION 28
Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)
- A. You can enable hyper-threading at the hypervisor level.
- B. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
- C. You can enable hyper-threading at the Guest OS level.
- D. You cannot enable hyper-threading at the hypervisor level.
- E. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
Answer: C,D
NEW QUESTION 29
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?
- A. utils dbreplication runtimestate
- B. show dbreplication status
- C. utils dbreplication summary
- D. utils dbreplication
Answer: A
NEW QUESTION 30
Which variable does the Cisco Unified Customer Voice Portal use to return information about problems encountered while running a script?
- A. user.microapp.server_info
- B. user.microapp.input_type
- C. user.microapp.FromExtVXML
- D. user.microapp.error_code
Answer: D
NEW QUESTION 31
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. Phone Join Across Lines feature is enabled.
- B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
- C. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- D. MAC address of the phone not associated with PG user.
- E. Phone IPv6 feature is enabled.
Answer: A
NEW QUESTION 32
With Courtesy Callback, what does it mean to have a value "0" in Maximum Callbacks Per Calling Number?
- A. Callbacks have been temporarily suspended for dialed number.
- B. Courtesy Callbacks start when "0" calls are in the queue.
- C. Any number of callbacks are allowed.
- D. No Courtesy Callbacks are allowed.
Answer: C
NEW QUESTION 33
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)
- A. Courtesy Callback
- B. Emergency Contact Center closure
- C. IVR Outbound option
- D. agent greeting
- E. agent whisper
- F. recording a .wav file
- G. FTP a file
Answer: A,F,G
NEW QUESTION 34
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the error message has been found in the log. What is the likely cause of this error?
- A. The agent's CTIOS client is running a lower version than the CTIOS on the Peripheral Gateway.
- B. The agent's phone is not associated with the PG User.
- C. The client cannot communicate with the CTIOS on port 42028.
- D. The agent's password was typed incorrectly or is not valid.
Answer: B
NEW QUESTION 35
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
- A. Cisco Unified ICM call router and peripheral gateway
- B. administrative workstation and HDS-DDS
- C. Cisco Unified ICM call router and logger
- D. Cisco Unified ICM call router and administrative workstation
Answer: A
NEW QUESTION 36
In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool?
(Choose three.)
- A. trace precall /on
- B. trace routing /on
- C. trace closedcalls /on
- D. trace *low* /on
- E. trace csta* /on
- F. trace *event /on
Answer: A,E,F
NEW QUESTION 37
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)
- A. Set FetchAudioMinimum timeout.
- B. Set mediafetchDelay timeout.
- C. Set mediafetchDelay.
- D. Set FetchAudioDelay timeout.
Answer: A,D
NEW QUESTION 38
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.
Which three options can cause this problem?
- A. Cisco Unified Intelligence Center Publisher is not in service.
- B. Hostname was changed.
- C. Time zone was changed.
- D. Secondary DNS was changed.
- E. IP address was changed.
- F. Number of historical reports exceeded the system limits.
Answer: B,C,E
Explanation:
Explanation/Reference:
NEW QUESTION 39
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
- B. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
- C. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
- D. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
Answer: D
NEW QUESTION 40
Which option about the Cisco UCCE heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 100 ms, 5 heartbeats
- B. 100 ms, 3 heartbeats
- C. 400 ms, 3 heartbeats
- D. 400 ms, 5 heartbeats
Answer: A
Explanation:
Explanation
NEW QUESTION 41
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
- A. ICM Security policy
- B. ICM agent users
- C. ICM Organizational Unit
- D. ICM User Group policy
- E. ICM instance
- F. ICM facility
Answer: C,E,F
NEW QUESTION 42
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)
- A. AWDB database configured and online
- B. access to the Internet
- C. Cisco Finesse HTTPS redirect enabled
- D. preconfigured domain name server and have set up forward and reverse DNS
- E. access to a Network Time Protocol server
- F. HTTPS redirect disabled
Answer: D,E
NEW QUESTION 43
Which CVP dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment prior to release 11.x?
- A. agent device, CUCM VRU, ringtone, survivability
- B. agent device, network VRU, ringtone, survivability
- C. agent device, network VRU, ringtone, error
- D. dialed number, network VRU, ring back, error
Answer: C
NEW QUESTION 44
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)
- A. Play Media & Get Speech
- B. Menu & Get Digits
- C. Get Speech & Menu
- D. Menu & Play Media
Answer: B,C
NEW QUESTION 45
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