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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Controller
B) Coordinator
C) Motivator
D) Planner

2. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Compromise and superordinate goals
B) Confrontation and smoothing
C) Satisfying goals and smoothing
D) Smoothing and confrontation

3. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Rearrange roles within the team by adding members
B) Research the problem and impose a solution
C) Appoint an assistant team leader to track the struggles and report back
D) Ask questions and help team members talk through the problem

4. How can an organization transmit its culture to its employees?

A) By studying employee gripes and complaints
B) By requiring employees to memorize the mission statement
C) By creating and repeating ritualistic activities
D) By influencing the balance of cultural backgrounds of employees

5. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
B) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
C) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
D) A climate of trust, members who fill role demands, and an absence of conflict

Solutions: