Exam Name: Certified KPI Professional Exam
Certification Provider: The KPI Institute
Corresponding Certification: KPI Measurement
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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: KPI Selection | - KPI selection sources - KPI selection for organizational scorecard - KPI selection techniques |
| Topic 2: Data Visualization | - Best practices in dashboard design - Usability in terms of visual design - Scorecard and dashboard examples - Best practices in scorecard design - Guidelines to design efficient templates |
| Topic 3: KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| Topic 4: KPI Documentation | - KPI documentation form functions - KPI documentation process - KPI documentation form design - Organizational KPI libraries development - Weights and Indexes |
| Topic 5: Working with Targets | - Challenges in working with targets - KPI documentation processes - Negative behaviors when setting - Targets in practice |
| Topic 6: KPI Taxonomy | - Interdisciplinary systemic worldview - KPI DNA map - KPI use case scenarios |
| Topic 7: Data Gathering | - Data quality dimensions - Community of Practice - KPI activation tools - Communication with data custodians - KPI reporting data sources - Guidelines to improving - KPI activation techniques |
| Topic 8: KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Topic 9: KPI Typology | - Leading vs lagging KPIs - Qualitative vs quantitative KPIs - Efficiency vs effectiveness KPIs |
| Topic 10: Understanding KPIs | - KPI lifecycle - SMART objectives decomposed - KPI related terminology |
| Topic 11: KPI Project Coordination | - KPI project plan - Primary and secondary data sources - KPI workshop briefing pack - The business case for KPI implementation |
| Topic 12: KPI Measurement | - Data gathering communication - KPI report - Change log |
| Topic 13: The World of KPIs | - KPIs concept map - Organizational levels - Challenges in performance measurement - The value added by KPIs - Governance |
The KPI Institute Certified KPI Professional Sample Questions:
Which of the statements represents an objective?
- A. Reach $1M in revenues by 2013
- B. Achieve 50% growth in profits
- C. Improve business profitability
- D. All the answers
Correct Answer: D 🗳️
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The relevant sources to be analyzed in order to set targets are:
- A. External benchmarking
- B. All the answers
- C. Historical data
- D. Market analysis
Correct Answer: B 🗳️
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Which of the following statements is a very important KPI selection criterion?
- A. All the answers
- B. Easy to measure
- C. Incentivized
- D. Relevant
Correct Answer: D 🗳️
Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?
- A. Service quality project
- B. Quality services
- C. Achieve high service quality
- D. Service quality rating
Correct Answer: D 🗳️
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Which of the following KPIs is the most suitable to select for measuring the following objective: "Increase profitability"?
- A. Annual budget ($)
- B. Net profit ($)
- C. Cost ($)
- D. Revenue ($)
Correct Answer: B 🗳️
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