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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the statements below is correct?

A) Performance management can be done well in isolation of performance measurement
B) Performance measurement should be done by specialized staff in this area
C) Performance management is another term for performance measurement (the terms are synonyms)
D) Performance measurement is a subset of performance management

2. Which of the following are effectiveness KPIs?

A) Time to process request per agent (# / time)
B) All the answers
C) Transportation capacity utilization (%)
D) Employee engagement index (# / %)

3. Which target would you propose for "Budget ($)", tracked at departmental level?

A) +/# 50%
B) This is not a KPI
C) +/# 10%
D) +/# 5%

4. How often should KPIs be modified?

A) Once a year
B) Once a quarter
C) Once a month
D) As often as required by strategy / operational changes

5. At what stage in the KPI implementation project should KPIs be linked to rewards?

A) It should be done in conjunction with the rewards and recognition program coordinated by HR
B) Immediately, upon activation
C) Within 12 months of implementation
D) Never

Solutions: